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NEOTECH

Interactive Self-Service Hospital Health Desktop Card Check-In Medical Kiosks

Interactive Self-Service Hospital Health Desktop Card Check-In Medical Kiosks

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Streamline patient check-ins with our Interactive Self-Service Hospital Health Desktop Kiosk. This medical kiosk simplifies the check-in process with card-based identification, ensuring quick and efficient patient service. Perfect for hospitals seeking to enhance patient experience and reduce waiting times.


Overview:

Revolutionize the patient experience in your healthcare facility with the Interactive Self-Service Hospital Health Desktop Card Check-In Medical Kiosk. Designed to facilitate a seamless and efficient check-in process, this kiosk allows patients to register, update personal information, and manage their visits using a simple card-based system.

Product Description:

The Interactive Self-Service Medical Kiosk is engineered to support hospitals and healthcare facilities in managing patient flow effectively. With its user-friendly interface and robust desktop design, patients can quickly check themselves in using health cards or identification documents, verify personal information, and even schedule or confirm appointments without the need for staff assistance.

Key Features:

  • Card-Based Check-In: Utilizes health insurance cards, identification cards, or credit cards for a quick and secure check-in process.
  • Interactive Touchscreen Interface: Offers an intuitive user interface that makes navigation simple for all age groups.
  • Customizable Software: Can be tailored to include hospital-specific forms, information, and integration with existing health record systems.
  • Privacy and Security: Ensures patient data is handled securely with end-to-end encryption and compliance with healthcare regulations.
  • Compact Desktop Design: Fits easily on counters and reception areas, ideal for small spaces.

Product Quality and Performance:

Built with high-quality components, the Interactive Medical Kiosk is durable and designed to handle high usage typical in busy hospital environments. The software is optimized for speed and reliability, ensuring that patient data processing is both swift and secure.

Specifications:

  • Display Type: High-resolution capacitive touchscreen
  • Connectivity: Wi-Fi, Ethernet, and optional cellular connectivity
  • Security Features: Compliant with HIPAA and other relevant privacy standards
  • Integration: Easily integrates with Electronic Health Record (EHR) systems
  • Power Requirements: Standard AC power
  • Physical Dimensions: Customizable based on specific hospital needs

Purpose of Use:

Ideal for hospitals, clinics, and other healthcare facilities looking to enhance operational efficiency and patient satisfaction. This kiosk reduces administrative workload, decreases patient wait times, and improves the overall accuracy of patient data.

How to Use:

  • Setup: Install at strategic points within the hospital reception area or waiting rooms. Connect to the facility’s network and configure the system according to hospital requirements.
  • Operation: Patients use their cards to access their records and follow on-screen prompts to complete check-in procedures, update information, or manage appointments.

Supported Environments:

Suitable for any healthcare setting that requires a streamlined patient registration process, including hospitals, outpatient clinics, and specialty care centers.

Benefits & Compatibility:

  • Enhanced Patient Experience: Reduces wait times and allows patients to manage their details independently.
  • Increased Staff Efficiency: Frees up staff to focus on patient care rather than routine administrative tasks.
  • Data Accuracy: Minimizes data entry errors and ensures information is up-to-date.
  • Scalability: Can be expanded to multiple access points within a facility as needed.

Warranty and FAQs:

Includes a 1-year manufacturer's warranty covering hardware defects. Extended service plans available. For more information on operation or troubleshooting, refer to our comprehensive FAQ section.

Packaging/Weight/Dimension:

  • Packaging: Robust packaging ensures the kiosk arrives in perfect condition.
  • Weight and Dimensions: Designed for desktop use, with dimensions and weight optimized for easy placement and stability.

Shop Today & Receive Your Delivery:

Order your Interactive Self-Service Hospital Health Desktop Kiosk today to modernize your patient registration process. Quick delivery options available to meet your facility’s needs.

Best Price Guarantee:

We offer our medical kiosks at competitive prices, ensuring you receive the best value without compromising on quality or functionality.

After Sales Support:

Our dedicated customer support team is available to help with installation, configuration, or any operational questions to ensure your kiosk functions flawlessly.

Request for Customer Reviews and Testimonials:

We value feedback from our clients and encourage them to share their experiences with the kiosk to assist others in making informed decisions.

Stock Availability:

Contact our sales team for the latest stock information or to discuss custom requirements for your healthcare facility.

Get in Touch:

For more details about our Interactive Self-Service Medical Kiosks, or to customize features to better meet your facility's needs, please contact our expert sales team. We are committed to providing solutions that cater to the unique demands of the healthcare industry.

Disclaimer:

All information regarding the Interactive Self-Service Hospital Health Desktop Kiosk is for general informational purposes only and is subject to change without notice. Ensure compatibility with your healthcare facility’s technology by consulting with our team

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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