NEOTECH
Lobby Self Check In Hotel Card Issuance Check Out Self Service Query Card Dispensing Kiosk Machine
Lobby Self Check In Hotel Card Issuance Check Out Self Service Query Card Dispensing Kiosk Machine
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Enhance your hotel guest experience with our Lobby Self Check-In Kiosk! This machine streamlines check-in, card issuance, and check-out processes, ensuring efficient service and reducing wait times. Ideal for modern hotels looking to improve guest satisfaction.
Overview:
Transform your hotel's front desk operations with the Lobby Self Check-In Hotel Card Issuance and Check-Out Kiosk Machine. Designed to facilitate a seamless check-in and check-out experience, this self-service kiosk reduces wait times and enhances guest satisfaction by automating card dispensing and query handling.
Product Description:
The Hotel Self-Service Kiosk is an innovative solution that allows guests to manage their hotel stay independently from arrival to departure. This machine supports self-check-in, card issuance for room access, and self-check-out, integrating smoothly with your hotel’s management system to offer a streamlined and interactive guest experience.
Key Features:
- Self Check-In/Out: Allows guests to check in and out of their rooms without staff assistance, speeding up the process and reducing queues.
- Card Issuance: Automatically dispenses room key cards after check-in, using secure encryption for guest safety.
- Interactive Touchscreen Interface: Provides an intuitive and user-friendly interface that makes it easy for guests of all tech levels to navigate.
- Integration Capabilities: Seamlessly connects with hotel management systems for real-time updates and data synchronization.
- Customizable Software: Can be customized to display hotel branding, promotions, and essential guest information.
- Durable Construction: Built to withstand high usage in busy hotel lobbies.
Product Quality and Performance:
Constructed with commercial-grade materials, the Hotel Self-Service Kiosk is durable and designed for high traffic use. It features a high-resolution touchscreen and reliable hardware components that ensure continuous operation, even in the busiest hotel environments.
Specifications:
- Display Type: High-resolution interactive touchscreen
- Connectivity: Wi-Fi, Ethernet, optional cellular connectivity
- Security Features: Advanced encryption for card issuance and data protection
- Integration: Compatible with major hotel management software systems
- Power Requirements: Standard AC power
- Physical Dimensions: Customizable to fit different lobby spaces and branding requirements
Purpose of Use:
Ideal for hotels, resorts, and other hospitality settings that aim to modernize their guest services and increase operational efficiency. This kiosk minimizes the need for front desk staff interaction, allowing guests to manage their stay independently.
How to Use:
- Setup: Install the kiosk in the hotel lobby or other strategic locations accessible to guests. Connect to the hotel’s network and configure settings according to your operational needs.
- Operation: Guests can use the touchscreen to check in, issue their room cards, check out, and access various services offered by the hotel.
Supported Environments:
Suitable for all types of hospitality environments, including small boutique hotels, large resorts, and business hotels that require efficient and fast guest service operations.
Benefits & Compatibility:
- Enhanced Guest Experience: Provides a quick, easy, and interactive way for guests to manage their stay.
- Operational Efficiency: Reduces the workload on front desk staff, allowing them to focus on other guest services.
- Reduced Wait Times: Minimizes lines at the front desk during peak check-in and check-out times.
- Secure Data Handling: Ensures all guest information is processed securely, maintaining privacy and compliance.
Warranty and FAQs:
Comes with a 1-year warranty for parts and labor. Extended warranties are available. For FAQs, troubleshooting guides, and more, visit our support page.
Packaging/Weight/Dimension:
- Packaging: Professionally packaged to ensure safety during shipping.
- Weight: Designed to be sturdy yet manageable for installation and mobility within the hotel.
- Dimensions: Available in various sizes to accommodate different space requirements.
Shop Today & Receive Your Delivery:
Order your Hotel Self-Service Kiosk today to upgrade your guest service capabilities. Expedited shipping is available to meet your installation timelines.
Best Price Guarantee:
We offer competitive pricing on our kiosks, ensuring you receive the best value for your investment without compromising quality or functionality.
After Sales Support:
Our dedicated customer service team is available to assist with setup, integration, or any operational issues to ensure your kiosk functions flawlessly.
Request for Customer Reviews and Testimonials:
We encourage hotels to share their experiences with the kiosk to assist others in understanding the benefits and capabilities of this technology.
Stock Availability:
Contact our sales team for up-to-date stock information and to discuss custom configurations tailored to your hotel’s specific needs.
Get in Touch:
For more detailed information about our Lobby Self Check-In Hotel Kiosk, or to customize the features to better meet your hotel’s needs, please contact our sales team. We are committed to providing solutions that cater to the unique demands of the hospitality industry.
Disclaimer:
All information regarding the Lobby Self Check-In Hotel Kiosk on our website is for general informational purposes only and is subject to change without notice. Ensure compatibility with your hotel’s systems by consulting with our team
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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