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NEOTECH

MAKEN 32 Inch Floor Standing Interactive Food Ordering Kiosk Self Service Order For Restaurants

MAKEN 32 Inch Floor Standing Interactive Food Ordering Kiosk Self Service Order For Restaurants

Regular price Dhs. 0.00 AED
Regular price Sale price Dhs. 0.00 AED
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Taxes included. Shipping calculated at checkout.

Shipping

Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Overview:

Introduce a streamlined ordering process in your restaurant with the MAKEN 32-Inch Floor Standing Interactive Food Ordering Kiosk. This self-service solution empowers customers to browse menus, customize orders, and check out independently, reducing wait times and improving service efficiency.

Product Description:

Our MAKEN 32-inch kiosk is designed to meet the demands of modern dining establishments, enhancing customer interaction with its large, responsive touchscreen. Ideal for fast-casual dining, quick-service restaurants, and cafeterias, this kiosk allows customers to control their dining experience from start to finish, thereby increasing order accuracy and customer satisfaction.

Key Features:

  • Large 32-Inch Touchscreen: Offers a user-friendly interface for browsing and ordering.
  • Self-Service Functionality: Enables customers to place orders and make payments without assistance.
  • Customizable Software: Tailor the interface to match your menu and branding.
  • Durable and Secure: Built to withstand high traffic and secure transactions.
  • Easy Integration: Compatible with existing POS systems and payment processors.

Product Quality and Performance:

Crafted with durability in mind, this kiosk features a rugged metal enclosure and a high-definition display that resists scratches and damage. The integrated software is intuitive and can be updated remotely, ensuring your menu and promotions are always current without needing manual intervention.

Specifications:

  • Display Type: LED-backlit LCD touchscreen
  • Resolution: Full HD 1920x1080
  • Connectivity: Wi-Fi, Ethernet, optional 4G
  • Payment Options: Accepts credit cards, mobile pay, and cash (optional)
  • Dimensions: 1800mm (height) x 600mm (width) x 400mm (depth)
  • Weight: Approximately 75 kg

Purpose of Use:

This kiosk is perfect for any food service environment looking to reduce staffing demands, minimize order errors, and provide a fast, efficient ordering process. It’s especially useful during peak hours, allowing businesses to handle higher customer volumes effectively.

How to Use:

  1. Setup: Position the kiosk in a strategic location. Connect it to your network and configure the software according to your menu and payment methods.
  2. Operation: Customers interact with the kiosk to browse the menu, make selections, and pay for their orders directly at the terminal.
  3. Maintenance: Regularly update the software and clean the touchscreen to ensure optimal performance and hygiene.

Supported Industries:

Ideal for the hospitality industry, particularly in quick-service restaurants, casual dining, food courts, and modern cafeterias where speed and efficiency are key.

Benefits & Compatibility:

  • Enhanced Customer Experience: Reduces wait times and allows for personalized orders.
  • Increased Efficiency: Manages high order volumes more effectively, freeing up staff for other tasks.
  • Cost-Effective: Reduces labor costs and improves order accuracy, decreasing waste.

Warranty and FAQs:

Comes with a one-year warranty covering parts and labor. For additional support, refer to the FAQ section on our website or contact our customer service team.

Packaging/Weight/Dimension:

  • Packaging: The kiosk is securely packaged to prevent damage during transit.
  • Weight and Dimensions: Designed to be sturdy yet space-efficient for various restaurant layouts.

Order Now & Receive Your Delivery:

Order your MAKEN 32-inch kiosk today and transform how your customers interact with your restaurant. We offer fast, reliable shipping and installation services.

Best Price Guarantee:

We offer competitive pricing and will match any lower price found for a comparable product.

After Sales Support:

Our dedicated support team is available to assist with any setup or operational issues, ensuring your kiosk runs smoothly from the start.

Request for Customer Reviews and Testimonials:

We appreciate feedback from our customers. If you have purchased and used this kiosk, please share your experience to help us improve and assist other businesses in making informed decisions.

Stock Availability:

We maintain a good stock level to meet immediate demands. For bulk orders or specific stock inquiries, please contact us directly.

Get in Touch:

For more detailed information or if you have specific questions about integrating our kiosks into your business, please contact our customer support team for personalized assistance.

Disclaimer:

All information regarding our MAKEN 32-Inch Interactive Food Ordering Kiosk is for general informational purposes only and is subject to change. While we strive to maintain accurate and up-to-date information, we cannot guarantee that all details are complete or current. Please confirm specifications with our sales team before making a purchase

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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