NEOTECH
MAKEN 19 Inch Supermarket Self Kiosk Machine Payment Terminal Machine Self-Service Checkout
MAKEN 19 Inch Supermarket Self Kiosk Machine Payment Terminal Machine Self-Service Checkout
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Upgrade your supermarket's efficiency with the MAKEN 19-inch Self Kiosk Machine. This payment terminal enables quick self-service checkouts, enhancing customer satisfaction and streamlining operations.
Overview:
The MAKEN 19-Inch Supermarket Self Kiosk Machine is a compact, efficient self-service checkout solution designed for supermarkets and retail stores. This kiosk facilitates a fast and user-friendly shopping experience, allowing customers to scan, bag, and pay for their items without the need for cashier assistance.
Product Description:
Equipped with a 19-inch touchscreen, this self-service kiosk offers intuitive navigation through its user interface, enabling customers to handle their own checkout process smoothly. It includes a barcode scanner for item identification, a payment terminal that accepts various forms of payment, and a receipt printer to provide customers with proof of purchase. The design is robust and space-efficient, making it ideal for retail environments with high customer traffic.
Key Features:
- 19-Inch Touchscreen Display: Provides a responsive and clear interface for customer interactions.
- Integrated Barcode Scanner: Ensures quick and accurate item scanning.
- Versatile Payment Terminal: Supports credit cards, debit cards, NFC for mobile payments, and cash options.
- Compact and Durable Design: Built to withstand heavy use in public environments.
- Receipt Printing: Offers immediate physical receipts for customers after payment.
Product Quality and Performance:
This kiosk is built with commercial-grade materials to ensure durability and continuous performance under the rigors of daily use. The integrated components, such as the scanner and printer, are industry-standard, providing reliability and speed critical for efficient checkout processes.
Specifications:
- Resolution: 1280x1024, ensuring clear visibility and readability.
- Connectivity: Features Ethernet and Wi-Fi capabilities, facilitating easy integration into existing retail systems.
- Operating System Compatibility: Supports standard retail software for seamless operations.
- Material: Heavy-duty metal and plastic designed for longevity and resistance to wear.
- Dimensions: Optimally sized to fit in retail spaces without impeding aisle traffic.
Purpose of Use:
Ideal for grocery stores, department stores, and any retail operation where reducing queue times and enhancing customer autonomy is a priority. It allows for a more streamlined shopping experience, improving throughput especially during peak hours.
How to Use:
Customers scan their purchased items at the designated barcode reader, follow prompts on the touchscreen to complete the transaction, select their preferred payment method, and conclude by taking the printed receipt. The interface is designed to guide users through each step with ease.
Supported OS/Application/Industries:
While specifically designed for the retail industry, this kiosk can also be adapted for use in hospitality, entertainment venues, and wherever self-service payment systems are beneficial.
Benefits & Compatibility:
- Enhanced Customer Experience: Reduces wait times and provides a self-managed checkout option.
- Operational Efficiency: Lowers labor costs by reducing the need for checkout staff.
- Increased Transaction Speed: Facilitates a faster checkout process, handling more customers per hour.
- Flexibility in Payment: Offers multiple payment methods to accommodate all customers.
Warranty and FAQs:
Includes a one-year warranty covering parts and labor for manufacturing defects. FAQs provide additional support for setup, daily use, and troubleshooting tips.
Packaging/Weight/Dimension:
Comes securely packaged to prevent damage during transportation, with all components protected. Includes all necessary hardware for installation and setup.
Shop Today & Receive Your Delivery:
Available for immediate purchase, this kiosk can be delivered quickly, allowing businesses to enhance their checkout capabilities without significant downtime.
Best Price Guarantee:
We offer competitive pricing and a price match guarantee, ensuring you get the best deal for your investment.
After Sales Support:
Our customer support team is available to assist with any installation or operational issues, ensuring your kiosk is functional and effective from the start.
Request for Customer Reviews and Testimonials:
We encourage feedback from our customers to help us improve our products and assist other businesses in making informed decisions.
Stock Availability:
Please contact our sales team to check stock availability and discuss potential bulk purchases or custom configurations.
Get in Touch:
For more detailed information or specific inquiries about the MAKEN 19-Inch Supermarket Self Kiosk Machine, please contact our customer service team. We're committed to providing expert advice and tailored solutions to meet your business needs.
Disclaimer:
All information regarding the MAKEN Self-Service Checkout Kiosk is for general informational purposes only and may change without notice. Verify all details with our sales team before making a purchase. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and availability are subject to change
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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