NEOTECH
MAKEN 19Inch Supermarket / Shopping Mall SelfService Automatic Payment Self Checkout Kiosk
MAKEN 19Inch Supermarket / Shopping Mall SelfService Automatic Payment Self Checkout Kiosk
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Streamline your supermarket or shopping mall operations with the MAKEN 19-inch self-service automatic payment self-checkout kiosk, designed for quick, efficient customer transactions.
Overview:
The MAKEN 19-Inch Self-Checkout Kiosk is an innovative solution designed to enhance the shopping experience in supermarkets and shopping malls. This self-service kiosk allows customers to scan, pay, and complete their purchases independently, reducing wait times and improving overall customer satisfaction.
Product Description:
This state-of-the-art kiosk is equipped with a 19-inch touchscreen display that offers intuitive navigation and user-friendly interfaces, making it accessible for shoppers of all ages and tech levels. Built with durability and security in mind, the kiosk includes features such as an integrated scanner, payment processing capabilities, and robust software that supports a wide range of transactions.
Key Features:
- 19-Inch Touchscreen Display: Large, responsive screen for easy interaction and visibility.
- Integrated Scanner and Payment System: Supports barcode scanning and multiple payment methods, including credit, debit, and mobile payments.
- Customizable Software Interface: Can be tailored to meet specific retail needs, including loyalty programs and promotional activities.
- Secure Enclosure: Ensures the safety of hardware components and sensitive customer data.
- Compact Design: Optimized footprint for placement in various retail environments without requiring extensive space.
Product Quality and Performance:
The MAKEN Self-Checkout Kiosk is designed to withstand high usage in busy retail environments. It features a high-quality build that resists wear and tear, and its software is constantly updated to ensure reliability and security in all transactions.
Specifications:
- Material: Industrial-grade components with a durable metal and plastic enclosure.
- Dimensions: Compact design to fit in tight spaces typical in retail settings.
- Screen Size: 19 inches, ideal for clear display and interaction.
- Security Features: Advanced encryption for payment processing and sturdy construction to prevent tampering.
Purpose of Use:
Ideal for supermarkets, shopping malls, and any retail establishments that benefit from self-service options to reduce lines and wait times at traditional checkouts.
How to Use:
Customers can approach the kiosk, scan the items they wish to purchase, follow the prompts on the touchscreen to complete the transaction, and choose their preferred payment method. The kiosk provides clear instructions for each step of the process, ensuring a smooth and efficient checkout experience.
Supported OS/Application/Industries:
The kiosk is versatile for use in retail, particularly in food and general merchandise sectors. Its software can integrate with most retail management systems, enhancing its adaptability to different business models.
Benefits & Compatibility:
- Increased Efficiency: Reduces checkout lines and speeds up the payment process.
- Enhanced Customer Experience: Offers customers control over their shopping experience, leading to higher satisfaction.
- Reduced Labor Costs: Minimizes the need for a large number of checkout staff.
- Adaptability: Customizable features and software that can evolve with retail trends.
Warranty and FAQs:
Includes a one-year warranty covering parts and labor, with extended warranties available. FAQs and support documentation help with troubleshooting and maximizing kiosk utilization.
Packaging/Weight/Dimension:
Ships in secure packaging designed to protect the unit during transit. Installation services are available to ensure optimal setup and operation.
Shop Today & Receive Your Delivery:
Available for immediate purchase, the MAKEN 19-Inch Self-Checkout Kiosk can be shipped and installed swiftly, allowing retailers to enhance their service offerings without delay.
Best Price Guarantee:
We offer competitive pricing and a price match guarantee, ensuring you get the best deal for this cutting-edge retail technology.
After Sales Support:
Our customer support team is available to assist with any setup, operational issues, or training required, ensuring your kiosk operates flawlessly from the start.
Request for Customer Reviews and Testimonials:
We encourage feedback from our clients to continuously improve our products and assist others in making informed decisions.
Stock Availability:
Please contact our sales team to check stock availability and discuss potential bulk purchases or custom configurations.
Get in Touch:
For more detailed information or specific inquiries about the MAKEN 19-Inch Automatic Payment Self-Checkout Kiosk, please contact our customer service team. We're here to provide expert advice and tailored solutions for your business needs.
Disclaimer:
All information regarding the MAKEN 19-Inch Self-Checkout Kiosk is for general informational purposes only and may change without notice. Verify all details with our sales team before making a purchase. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and availability are subject to change
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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