NEOTECH
MAKEN 24 Inch Desktop Countertop Interactive Payment Terminal Machine Self Service Coffee Kiosk
MAKEN 24 Inch Desktop Countertop Interactive Payment Terminal Machine Self Service Coffee Kiosk
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Streamline coffee orders and payments with the MAKEN 24-inch interactive self-service kiosk, perfect for busy coffee shops looking to improve efficiency and customer satisfaction.
Overview:
The MAKEN 24-Inch Desktop Countertop Interactive Payment Terminal is a state-of-the-art self-service kiosk designed specifically for coffee shops. This device enables customers to order their favorite beverages, customize their drinks, and make payments directly through the interactive touchscreen interface, reducing wait times and enhancing the overall customer experience.
Product Description:
Equipped with a 24-inch high-resolution touchscreen, this kiosk offers a user-friendly interface that makes coffee ordering fun and easy. It features robust payment processing capabilities, including support for credit cards, mobile pay, and cash options, ensuring a seamless transaction process. Its compact countertop design allows for easy placement within any coffee shop layout without requiring significant space.
Key Features:
- 24-Inch Touchscreen Display: Large and responsive screen for easy menu navigation and order customization.
- Customizable Interface: Tailored to display your coffee shop’s menu with options for drink customization.
- Multiple Payment Options: Integrates with various payment systems for quick and secure transactions.
- Durable Build: Constructed to withstand the high-traffic environment of a busy coffee shop.
- Compact Design: Ideal for countertops, maximizing space while offering full functionality.
Product Quality and Performance:
The MAKEN Kiosk is built with high-quality components designed to endure continuous use in a commercial setting. Its software is optimized for quick response times and reliability, ensuring that each customer interaction is smooth and efficient.
Specifications:
- Material: Premium-grade metals and plastics for durability and aesthetic appeal.
- Dimensions: Suitable for countertop placement, designed to be space-efficient.
- Screen Size: 24 inches, providing ample space for interactive menus and payment processing.
- Compatibility: Works with leading payment processing and POS systems.
Purpose of Use:
This interactive kiosk is perfect for coffee shops looking to streamline their ordering process. It allows customers to quickly place their orders and pay, which is particularly useful during peak hours to keep lines short and customers satisfied.
How to Use:
Customers can touch the screen to start their order, browse through the menu, select their coffee and customization options, and proceed to payment. The kiosk will process the order and issue a receipt, all without the need for cashier interaction.
Supported OS/Application/Industries:
Designed for the hospitality industry, particularly coffee shops, cafes, and any other establishment that benefits from self-service ordering systems.
Benefits & Compatibility:
- Improved Order Efficiency: Minimizes order queues and wait times.
- Enhanced Customer Experience: Allows for personalized service with less chance for order errors.
- Reduced Labor Costs: Can operate independently of staff during busy times.
- Modern Appeal: Adds a technological edge to your shop, attracting tech-savvy customers.
Warranty and FAQs:
Comes with a one-year warranty that covers technical defects and malfunctions. FAQs and a user manual provide essential information on operation, troubleshooting, and maintenance.
Packaging/Weight/Dimension:
Securely packaged to prevent damage during shipping, with all necessary components included for easy setup.
Shop Today & Receive Your Delivery:
Available for immediate purchase, the MAKEN 24-Inch Self-Service Coffee Kiosk can be quickly shipped and installed, allowing you to enhance your service capabilities without significant downtime.
Best Price Guarantee:
We offer competitive pricing and a price match guarantee, ensuring you get the best value for your investment.
After Sales Support:
Our customer support team is available to assist with any setup or operational challenges, ensuring your kiosk is operational from the start.
Request for Customer Reviews and Testimonials:
We encourage feedback from our clients to help us improve and assist other businesses in making informed decisions.
Stock Availability:
Please contact our sales team to check stock availability and discuss potential bulk purchases or special configurations.
Get in Touch:
For more detailed information or specific inquiries about the MAKEN 24-Inch Desktop Countertop Interactive Payment Terminal, please contact our customer service team. We're here to provide expert advice and tailored solutions for your business needs.
Disclaimer:
All information regarding the MAKEN 24-Inch Self-Service Coffee Kiosk is for general informational purposes only and may change without notice. Verify all details with our sales team before making a purchase. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and availability are subject to change
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52




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