NEOTECH
MAKEN 21.5 '' Indoor Queue Management System Kiosk Advertising Equipment Touch Restaurant Self Order Kiosk
MAKEN 21.5 '' Indoor Queue Management System Kiosk Advertising Equipment Touch Restaurant Self Order Kiosk
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Revolutionize your restaurant's ordering process with the MAKEN 21.5" Touch Screen Self-Order Kiosk. This queue management system doubles as advertising equipment, enhancing customer experience and operational efficiency.
Overview:
The MAKEN 21.5" Indoor Queue Management System Kiosk is an advanced self-service solution designed to streamline ordering processes and manage customer flow in restaurants. This kiosk not only facilitates efficient order placement but also serves as dynamic advertising equipment, capable of displaying promotions and menus interactively.
Product Description:
Enhance your restaurant's functionality and customer service with the MAKEN 21.5" Self-Order Kiosk. Equipped with a large touch screen, this kiosk offers an intuitive interface for customers to place orders, check queue statuses, and interact with promotional content. Its sleek design and robust functionality make it an invaluable addition to any indoor setting, helping to reduce wait times and improve overall customer satisfaction.
Key Features:
- 21.5-inch Touch Screen Display: Offers a clear, responsive interface for easy navigation.
- Queue Management Capabilities: Efficiently manages customer flow and reduces wait times.
- Integrated Advertising Platform: Displays menus and promotions, enhancing marketing efforts.
- Durable Build: Constructed to withstand high-traffic environments typical in the restaurant industry.
Product Quality and Performance:
The MAKEN kiosk is built with high-quality materials to ensure durability and reliability. Its powerful software capabilities allow for smooth operation and easy integration with existing POS systems. The large screen enhances user interaction, providing a user-friendly experience that speeds up service and increases order accuracy.
Specifications:
- Display: 21.5-inch diagonal, full HD touch screen
- Operating System: Compatible with various POS software systems
- Dimensions: Customizable to fit specific restaurant layouts
- Connectivity: Includes options for Wi-Fi, Bluetooth, and Ethernet connections
Purpose of Use:
Ideal for casual dining, fast food outlets, and cafes, the MAKEN 21.5" Kiosk serves as a point of interaction where customers can self-manage their orders and view promotional content, thereby freeing up staff to focus on food preparation and customer service.
How to Use:
Position the kiosk in strategic locations within your restaurant to maximize visibility and accessibility. Customers can use the touch screen to place orders, view waiting times, and interact with promotional offerings. The system automatically updates the queue and order status, keeping customers informed in real time.
Supported OS/Application/Industries:
This kiosk is perfect for the hospitality industry, particularly in settings where quick service and customer turnover are priorities. It supports a range of operating systems and applications, ensuring compatibility with most restaurant management software.
Benefits & Compatibility:
- Improved Operational Efficiency: Streamlines the ordering process and reduces the burden on staff.
- Enhanced Customer Experience: Provides interactive ordering and real-time updates on queue status.
- Dynamic Advertising Tool: Effectively promotes daily specials and upcoming events.
- Robust Data Collection: Gathers valuable customer feedback and usage data for business analytics.
Warranty and FAQs:
Comes with a standard one-year warranty, covering hardware malfunctions and software issues. For more detailed operational or technical inquiries, please consult our FAQ section or contact customer support.
Packaging/Weight/Dimension:
Shipped with high-grade protective packaging to ensure it arrives in perfect condition, ready for quick installation. Dimensions and weight are optimized for easy handling and placement.
Shop Today & Receive Your Delivery Across the Region!
Purchase the MAKEN 21.5" Queue Management System Kiosk today and transform how your restaurant interacts with and serves customers. Our efficient delivery and installation services ensure you can quickly benefit from this advanced technology.
Best Price Guarantee:
We monitor our prices to ensure you receive the best value on our kiosk systems. If you find a similar model at a lower price, we will match it.
After Sales Support:
Our dedicated customer service team is available to assist with any post-purchase questions or issues, ensuring you can maximize the benefits of the MAKEN 21.5" Kiosk in your restaurant.
Request for Customer Reviews and Testimonials:
We encourage you to share your experience with the MAKEN 21.5" Kiosk. Your feedback helps us to continue improving our products and customer service.
Stock Availability:
Please contact us to verify stock availability before placing your order. Typically, this model is available within 10-15 working days after order confirmation.
Get in Touch:
For more information or to order the MAKEN 21.5" Indoor Queue Management System Kiosk, please contact our customer service team. We are eager to help you enhance your restaurant operations with our innovative solutions.
Disclaimer:
Information about the MAKEN 21.5" Self-Order Kiosk is for general purposes only and may change. Always verify product details with our sales team before making a purchase. Images are for illustration purposes only and may not fully represent the actual product. Specifications, availability, and pricing are subject to change without notice
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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