NEOTECH
Hikvision DS-2TD2528T-7/Q(C) Explosion-Proof Optical & Thermal Network Bullet Camera
Hikvision DS-2TD2528T-7/Q(C) Explosion-Proof Optical & Thermal Network Bullet Camera
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Deploy the Hikvision DS-2TD2528T-7/Q(C) for high-risk areas needing both optical and thermal imaging. Explosion-proof and precision monitoring available. Order today for secure, advanced surveillance.
Overview:
The Hikvision DS-2TD2528T-7/Q(C) is a sophisticated network bullet camera designed with both an optical and thermal sensor to provide comprehensive monitoring in environments at risk of explosive hazards.
Product Description:
This robust camera combines a 4 MP high-resolution optical sensor with a thermal imaging capability, housed in an explosion-proof casing. It's designed to function in critical security areas where standard cameras would pose a risk, such as chemical plants, oil refineries, and other volatile environments.
Key Features:
- Dual Imaging Technology: Offers detailed visual monitoring and thermal imaging in a single device.
- 7mm Thermal Lens: Provides a wide field of view for thermal imaging, capturing a broader area to enhance safety monitoring.
- Explosion-Proof Certification: Built to withstand explosive atmospheres, ensuring safety and compliance with industrial regulations.
- Intelligent Functions: Features include line crossing, intrusion detection, and temperature exception alarms, enhancing overall security and operational safety.
Product Quality and Performance:
The DS-2TD2528T-7/Q(C) is constructed to the highest standards to ensure durability and reliability in harsh environments. Its dual sensors provide valuable data, allowing for both security surveillance and critical temperature monitoring to prevent accidents.
Specifications:
- Optical Resolution: 4 MP
- Thermal Resolution: 160 x 120 pixels
- Temperature Measurement Range: -20°C to +150°C
- Accuracy: ±2°C or ±2%
- Field of View: 50°×37.2° for thermal imaging
- Protection Level: IP67, explosion-proof
- Connectivity: Ethernet for network integration
Purpose of Use:
Essential for continuous surveillance in areas with flammable or explosive risks, this camera helps to monitor for security threats and temperature anomalies that could indicate hazardous conditions.
How to Use:
Install the camera in strategic areas prone to temperature fluctuations or security breaches, connect it to your network, and configure settings through the Hikvision software to begin comprehensive monitoring.
Supported Industries:
- Oil and Gas: Monitoring of infrastructure and perimeter for safety.
- Chemical Manufacturing: Continuous surveillance of processing areas and storage facilities.
- Utilities and Energy: Ensuring the security and safety of power generation facilities.
Benefits & Compatibility:
- Enhanced Safety and Security: Dual sensors provide robust monitoring of both environmental and security conditions.
- Reduced Risk: Early detection of temperature and security anomalies helps mitigate risks.
- Seamless Integration: Compatible with existing Hikvision systems and broad network protocols.
Warranty and FAQs:
Includes a standard manufacturer’s warranty. Comprehensive FAQs for troubleshooting and optimal usage are available on the Hikvision website.
Packaging/Weight/Dimension:
Shipped with installation accessories, ensuring safe delivery and straightforward setup.
Shop Today & Receive Your Delivery Across the UAE!
Purchase the Hikvision DS-2TD2528T-7/Q(C) to secure your high-risk environments. Reliable delivery services ensure your operations are equipped with essential surveillance technology.
Best Price Guarantee:
We offer competitive pricing and will match lower prices found elsewhere, ensuring you get the best value.
After Sales Support:
Our dedicated support team is available to help with any post-purchase inquiries or technical issues.
Request for Customer Reviews and Testimonials:
We value customer feedback! Share your experiences with the DS-2TD2528T-7/Q(C) to aid in our continuous improvement efforts.
Stock Availability:
Contact us to confirm the availability of this camera before placing your order. Typically available within 10-15 working days after order confirmation.
Get in Touch:
For more details or to address any questions, our expert team is ready to assist. Contact us today!
Disclaimer:
Information provided is subject to change. Images may not reflect the exact product. Check all details with our sales team before purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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