NEOTECH
Hikvision DS-2TD2537T-15/Q(C) Explosion-Proof Optical & Thermal Network Bullet Camera
Hikvision DS-2TD2537T-15/Q(C) Explosion-Proof Optical & Thermal Network Bullet Camera
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Secure hazardous environments with the Hikvision DS-2TD2537T-15/Q(C), an explosion-proof camera featuring optical and thermal imaging for enhanced monitoring. Ideal for critical safety zones. Order now for swift delivery!
Overview:
The Hikvision DS-2TD2537T-15/Q(C) combines high-resolution optical imaging with precise thermal sensing in an explosion-proof housing, designed for use in high-risk industrial areas where both security and temperature monitoring are critical.
Product Description:
This robust network bullet camera offers unparalleled monitoring capabilities, integrating a 4 MP optical sensor with a high-resolution thermal sensor to provide detailed visual and thermal images. Suitable for both day and night operation, this camera ensures continuous security in environments prone to explosive risks.
Key Features:
- Dual Imaging Technology: Offers detailed optical surveillance and accurate thermal imaging in one device.
- Long-Range Detection: Equipped with a 15mm thermal lens for extended range thermal imaging.
- Explosion-Proof Certification: Designed to safely operate in explosive atmospheres, meeting global safety standards.
- Advanced Analytical Functions: Features smart detection capabilities such as line crossing, intrusion detection, and temperature exception alarms.
Product Quality and Performance:
The DS-2TD2537T-15/Q(C) is built to withstand harsh industrial environments, featuring a durable, explosion-proof casing that protects against explosive gases, dust, and debris. Its advanced sensors provide reliable performance under a wide range of conditions.
Specifications:
- Optical Resolution: 4 MP
- Thermal Resolution: 160 x 120 pixels
- Temperature Measurement Range: -20°C to +550°C
- Accuracy: ±2°C or ±2%
- Lens: 15mm fixed lens for thermal imaging
- Protection Level: IP67, suitable for outdoor use
Purpose of Use:
This camera is essential for monitoring industrial processes, equipment, and facilities in areas with explosive atmospheres, such as chemical plants, oil refineries, and other hazardous environments.
How to Use:
Mount the camera strategically to cover critical areas, connect it to a network, and configure settings through the Hikvision software to enable both security surveillance and temperature monitoring.
Supported Industries:
- Oil and Gas: Monitor critical infrastructure and perimeter security.
- Chemical Processing: Ensure safety by detecting temperature fluctuations and unauthorized access.
- Energy Production: Surveillance and maintenance monitoring in power plants and other energy facilities.
Benefits & Compatibility:
- Enhanced Safety Measures: Provides real-time alerts for temperature anomalies and security breaches.
- Operational Efficiency: Delivers continuous monitoring to prevent incidents and minimize downtime.
- Cost-Effective: Reduces the risk of damage and enhances compliance with safety regulations.
Warranty and FAQs:
Includes a standard manufacturer’s warranty. Comprehensive FAQs are available online for troubleshooting and optimal use of the camera.
Packaging/Weight/Dimension:
Securely packaged with installation accessories included, facilitating easy setup and deployment.
Shop Today & Receive Your Delivery Across the UAE!
Order your Hikvision DS-2TD2537T-15/Q(C) today for enhanced safety and operational efficiency. Enjoy our reliable delivery service throughout the UAE.
Best Price Guarantee:
Competitive pricing assured. Find a lower price elsewhere and we will match it.
After Sales Support:
Dedicated after-sales support available to ensure your satisfaction with the Hikvision product.
Request for Customer Reviews and Testimonials:
We encourage you to share your experience using the Hikvision DS-2TD2537T-15/Q(C) to help us improve our service.
Stock Availability:
Check with us for current stock availability before placing your order, typically available within 10-15 working days.
Get in Touch:
For any queries or additional information, our expert team is ready to assist you. Contact us today!
Disclaimer:
All provided information is for reference only and may change. Images are illustrative and may not reflect the exact product. Verify details with our sales team before purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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