NEOTECH
Hikvision DS-2CD3386G2-IS(U) 8 MP AcuSense Fixed Turret Network Camera
Hikvision DS-2CD3386G2-IS(U) 8 MP AcuSense Fixed Turret Network Camera
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Deploy Hikvision's 8MP AcuSense Turret Camera for advanced security. Featuring precise motion detection and high-resolution imaging, it's ideal for safeguarding sensitive areas with accuracy and efficiency.
Overview
The Hikvision DS-2CD3386G2-IS(U) is an 8 MP fixed turret network camera designed with AcuSense technology, optimizing security operations with precise motion detection and powerful imaging capabilities. This camera is tailored for environments where reliable, detailed surveillance is essential.
Product Description
Equipped with an 8 MP resolution (3840 × 2160), this camera ensures clear and detailed footage, crucial for identification and analysis purposes. AcuSense technology enhances detection accuracy by distinguishing human and vehicle signatures from other irrelevant motions, effectively reducing false alarms. The DS-2CD3386G2-IS(U) supports H.265+ compression, which conserves bandwidth and storage while maintaining high-quality video output. Its robust construction is rated IP67, making it suitable for both indoor and outdoor use under various weather conditions. The camera also features smart event functionalities like line crossing, intrusion detection, and region entrance/exit detection, further enhancing its security capabilities.
Key Features
- 8 Megapixel High-Resolution: Delivers crystal-clear images, capturing fine details essential for comprehensive monitoring.
- AcuSense Technology: Reduces false alarms by intelligently identifying human and vehicle activities.
- H.265+ Compression: Minimizes storage and bandwidth use while preserving video quality.
- IP67 Weatherproof: Ensures operation in adverse weather conditions, suitable for outdoor installations.
- Smart Detection Features: Provides customizable alerts for specific security concerns, enhancing overall safety.
Performance, Quality, Durability, and Reliability
The DS-2CD3386G2-IS(U) is built to provide consistent, reliable surveillance, making it ideal for high-security areas like commercial properties, parking lots, and public spaces. Its advanced imaging and detection technologies ensure optimal performance and durability.
Specifications
- Resolution: 8 MP (3840 × 2160)
- Lens: Fixed lens
- IR Range: Supports night vision capabilities
- Video Compression: H.265+, H.265, H.264+, H.264
- Operating Conditions: -30°C to 60°C, humidity 95% or less (non-condensing)
Purpose of Use
This camera is particularly effective in locations requiring vigilant monitoring and precise motion detection, such as business districts, transportation hubs, and residential areas.
How to Use
Install the camera at strategic points to maximize area coverage. Utilize its advanced settings to configure motion detection alerts and tailor security protocols to specific needs, ensuring targeted and effective surveillance.
Supported OS/Application/Industries
The camera integrates seamlessly with various security systems and is compatible with ONVIF standards, making it versatile for use across multiple sectors needing stringent surveillance.
Benefits & Compatibility
The DS-2CD3386G2-IS(U) stands out for its precise detection, high-resolution imaging, and robust design, offering a reliable security solution that enhances safety and operational efficiency.
Warranty and FAQs
Comes with a standard one-year manufacturer's warranty, with extended options available through Hikvision for added security and peace of mind.
Packaging/Weight/Dimension
- Package Contents: Camera, mounting hardware, installation guide.
- Weight: Approximately 1 kg
- Dimensions: Compact and designed for easy installation with effective coverage.
Shop Today & Receive Your Delivery Across the UAE!
Enhance your security setup with the Hikvision 8MP AcuSense Turret Camera. Our reliable delivery services ensure a quick and secure setup.
Best Price Guarantee
We continually monitor our prices to ensure that you get the best deal. If you find this model at a lower price elsewhere, we will match it.
After Sales Support
Our dedicated support team is ready to assist with any post-purchase inquiries or issues, ensuring your surveillance system remains effective and efficient.
Request for Customer Reviews and Testimonials
We value customer feedback and encourage you to share your experiences with the Hikvision turret camera to help others make informed decisions and to support our continuous improvement efforts.
Stock Availability
Please contact us to confirm the availability of this camera before placing your order. Delivery is typically expected within 10-15 working days.
Get in Touch
For more information or assistance with our products, please contact our expert team. We're here to provide personalized security solutions tailored to meet your specific needs.
Disclaimer
All specifications and product details are subject to change without notice. Verify all details with our sales team before making a purchase. Product images are for illustrative purposes only and may not accurately represent the actual product
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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