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NEOTECH

Hikvision DS-2CD3386G3-LISU(Y) 8 MP Dual Illumination Fixed Turret Network Camera

Hikvision DS-2CD3386G3-LISU(Y) 8 MP Dual Illumination Fixed Turret Network Camera

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Elevate your security setup with the Hikvision 8MP Fixed Turret Camera, offering unparalleled clarity and coverage with dual illumination technology, perfect for diverse lighting conditions.


Overview

The Hikvision DS-2CD3386G3-LISU(Y) is a high-performance 8 MP fixed turret network camera that incorporates dual illumination to ensure excellent visibility in varied lighting environments. This camera is designed for those seeking robust, high-resolution surveillance that reliably captures clear images, both day and night.

Product Description

This Hikvision turret camera features an 8 MP sensor that delivers high-resolution images, making it ideal for detailed surveillance needs. The fixed lens is optimized for a wide viewing angle, while the dual illumination technology ensures effective monitoring under both bright and low-light conditions. With an IP67 rating, the camera is built to withstand adverse weather, ensuring consistent performance outdoors. Its compact design makes it suitable for a variety of installation environments where discrete surveillance is needed.

Key Features

  • 8 Megapixel High-Resolution: Provides crisp, detailed images for comprehensive monitoring.
  • Dual Illumination: Enhances image quality in both well-lit and poorly-lit conditions.
  • Fixed Lens: Offers a wide field of view, suitable for general surveillance.
  • IP67 Weatherproof: Ensures durability against environmental elements.
  • Compact Design: Ideal for locations where unobtrusive surveillance is preferred.

Performance, Quality, Durability, and Reliability

The DS-2CD3386G3-LISU(Y) is engineered to deliver dependable surveillance. It is built to Hikvision's high standards of quality and durability, ensuring long-term performance even in challenging weather conditions. The camera's dual illumination capability allows for exceptional image capture throughout varying light levels, making it a reliable choice for critical monitoring areas.

Specifications

  • Resolution: 8 MP (3840 × 2160)
  • Lens: Fixed lens, available in 2.8mm, 4mm, and 6mm options
  • IR Range: Effective night vision up to 30 meters
  • Video Compression: Supports H.265+, H.265, H.264+, H.264 to reduce storage and bandwidth use
  • Operating Conditions: -30°C to 60°C, humidity 95% or less (non-condensing)

Purpose of Use

Ideal for deployment in a wide range of settings including commercial properties, residential areas, and public spaces where high-quality surveillance is crucial. The camera's wide angle and high resolution make it perfect for monitoring large areas with a single device.

How to Use

Mount the camera in a strategic location to maximize coverage area. Configure settings through a network interface to optimize image quality and recording based on environmental conditions and security requirements.

Supported OS/Application/Industries

Fully compatible with ONVIF standards, this camera integrates seamlessly into existing security systems, making it suitable for various applications in retail, education, government, and more.

Benefits & Compatibility

The dual illumination technology of this camera provides superior image clarity under varying lighting conditions, ensuring vital scenes are captured in both high and low light. Its compact and unobtrusive design makes it an ideal choice for areas where aesthetics are important.

Warranty and FAQs

Comes with a standard one-year warranty, with comprehensive support and service options available through Hikvision to help with installation and troubleshooting.

Packaging/Weight/Dimension

  • Package Contents: Camera, installation manual, mounting screws, and necessary software.
  • Weight: Approximately 0.5 kg
  • Dimensions: 127.3 mm × 97.9 mm

Shop Today & Receive Your Delivery Across the UAE!

Order the Hikvision 8MP Fixed Turret Camera today and benefit from our quick and reliable delivery service throughout the UAE.

Best Price Guarantee

We offer competitive pricing on our security cameras. If you find this model for less elsewhere, we'll match the price to ensure you get the best deal.

After Sales Support

Our expert team is available to assist with any post-purchase inquiries or issues, ensuring your surveillance system remains effective and efficient.

Request for Customer Reviews and Testimonials

We encourage our customers to share their experiences with the Hikvision turret camera to help others make informed decisions and to assist us in continuously improving our products and services.

Stock Availability

Please contact us to confirm stock availability before placing your order. Typical delivery is expected within 10-15 working days after order confirmation.

Get in Touch

For more details or assistance with our products, please contact our expert team. We're here to provide the best security solutions tailored to your needs.

Disclaimer

All information provided is subject to change without notice. Verify all details with our sales team before making a purchase. Product images are for illustrative purposes only and may not accurately represent the actual product

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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