NEOTECH
Hikvision DS-2CV2121G2-IDW 2 MP Outdoor Audio Fixed Dome Network Camera
Hikvision DS-2CV2121G2-IDW 2 MP Outdoor Audio Fixed Dome Network Camera
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Streamline your security system with the Hikvision DS-2CV2121G2-IDW, a 2 MP outdoor dome camera featuring integrated audio for comprehensive surveillance in any outdoor setting.
Overview
The Hikvision DS-2CV2121G2-IDW is a robust outdoor fixed dome network camera equipped with a 2 MP sensor and integrated audio capabilities. This camera is designed to offer both high-quality video and audio surveillance, making it ideal for monitoring outdoor areas where environmental noise and activity are important security elements.
Product Description
This camera features a 2 MP high-resolution sensor that delivers clear and detailed images, capturing crucial details needed for effective surveillance. The built-in audio function allows for sound recording, adding an additional layer of security by capturing voices or other sounds in the environment. The camera's durable design is IP67-rated, ensuring it is weatherproof and suitable for all outdoor conditions. Its infrared night vision capability ensures reliable surveillance even in complete darkness.
Key Features
- 2 MP High Resolution: Provides clear and sharp images, capturing fine details necessary for identification and analysis.
- Integrated Audio: Records high-quality audio, enhancing video recordings with relevant sounds from the environment.
- IR Night Vision: Effective night vision up to 30 meters, allowing for round-the-clock monitoring.
- Weatherproof: IP67 rating ensures protection against harsh weather conditions, including rain and dust.
- Durable Construction: Built to withstand outdoor deployment with a robust housing that resists tampering and vandalism.
Product Quality and Performance
The DS-2CV2121G2-IDW is designed to perform reliably in various outdoor settings, from residential areas to commercial properties. The integration of video and audio surveillance makes this camera particularly valuable for areas where auditory monitoring can help in incident resolution and prevention.
Specifications
- Resolution: 2 Megapixels
- Audio: Built-in microphone for audio recording
- IR Range: Up to 30 meters of night vision
- Weatherproofing: IP67-rated enclosure
- Video Compression: H.265+ to maximize storage efficiency and reduce bandwidth usage
Purpose of Use
Ideal for securing perimeters, parking lots, and entryways where audio surveillance can complement visual monitoring. Suitable for use in environments such as schools, retail settings, and residential complexes where comprehensive surveillance is crucial.
How to Use
To install the DS-2CV2121G2-IDW, mount the camera at a strategic outdoor location, ensuring it covers the desired area. Connect the camera to your network and power supply, and configure it using your network's security system interface. Utilize the audio recording feature to enhance security measures and gather comprehensive surveillance data.
Supported OS/Application/Industries
The camera is versatile for use across multiple sectors needing robust outdoor surveillance, including retail, education, government facilities, and residential areas. It supports a variety of operating systems and integrates seamlessly with most network video recorders and security systems.
Benefits & Compatibility
- Enhanced Surveillance Capabilities: Combines visual and audio monitoring for a more comprehensive security solution.
- Reliable Operation in All Conditions: Weatherproof and night vision capabilities allow for constant operation, regardless of environmental conditions.
- Easy Integration: Compatible with a wide range of security equipment and network configurations.
Warranty and FAQs
Comes with a standard one-year warranty, with extended options available. Comprehensive FAQs and dedicated support are available to assist with installation, configuration, and maintenance.
Packaging/Weight/Dimension
- Packaging: Includes the camera, mounting hardware, and user manual.
- Weight: Designed for stable and secure outdoor installation.
- Dimensions: Compact and unobtrusive, suitable for discreet placement without compromising surveillance effectiveness.
Shop Today & Receive Your Delivery Across the UAE!
Purchase the Hikvision DS-2CV2121G2-IDW today for advanced outdoor surveillance. Our reliable delivery ensures a quick setup so you can enhance your security measures without delay.
Best Price Guarantee
We offer competitive pricing on the DS-2CV2121G2-IDW. If you find a lower price elsewhere, we'll match it to ensure you receive the best value for your investment.
After Sales Support
Our expert team is ready to assist with any operational or technical issues, ensuring your surveillance system functions optimally and meets all your security needs.
Request for Customer Reviews and Testimonials
If you're using the Hikvision DS-2CV2121G2-IDW, please share your experience. Your feedback helps us to improve our products and services and assists others in making informed decisions about their security solutions.
Get in Touch
For more detailed information about the Hikvision DS-2CV2121G2-IDW or other security solutions, please contact our team of experts. We provide personalized advice and effective solutions tailored to meet the unique challenges of your surveillance requirements.
Stock Availability
Please check with our sales team for the availability of the Hikvision DS-2CV2121G2-IDW before placing your order to ensure timely delivery.
Disclaimer
All information provided is for informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately represent the actual product. Verify all details with our sales team before making a purchase to ensure satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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