NEOTECH
Hikvision DS-2CD2386G2-I(U) 4K AcuSense Fixed Turret Network Camera
Hikvision DS-2CD2386G2-I(U) 4K AcuSense Fixed Turret Network Camera
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Maximize your security with the Hikvision DS-2CD2386G2-I(U) Turret Camera. Featuring 4K resolution, AcuSense technology, and robust design for advanced, reliable surveillance.
Overview:
The Hikvision DS-2CD2386G2-I(U) Fixed Turret Network Camera embodies cutting-edge surveillance technology with 4K resolution and AcuSense technology, making it an ideal choice for high-security areas requiring clear, detailed imaging and intelligent detection capabilities.
Product Description:
The Hikvision DS-2CD2386G2-I(U) enhances security systems with its 4K ultra-high-definition resolution, providing four times the detail of standard 1080p cameras. The AcuSense technology ensures accurate threat detection by distinguishing human and vehicle presence from other moving objects, reducing false alarms and focusing security attention where it is most needed.
Key Features:
- 4K Ultra High Definition: Offers immaculate image quality with 3840x2160 resolution.
- AcuSense Technology: Smart detection significantly reduces false alarms by identifying human and vehicle activity.
- IR Night Vision: Effective up to 30 meters, ensuring clear footage even in total darkness.
- Weatherproof: IP67-rated casing allows for outdoor installation in any weather condition.
- H.265+ Compression: Enhances efficiency in storage and bandwidth use without compromising video quality.
Product Quality and Performance:
Built to perform in diverse environments, the DS-2CD2386G2-I(U) is robust and reliable. Its advanced imaging and processing capabilities ensure continuous, high-quality surveillance, making it suitable for high-risk areas such as commercial properties, government buildings, and residential areas requiring stringent security measures.
Specifications:
- Camera Type: Fixed Turret
- Resolution: 8 Megapixels (4K)
- Video Compression: H.265+/H.265/H.264+/H.264
- Protection Level: IP67, IK10 vandal-proof housing
- IR Range: Up to 30 meters
Purpose of Use:
Designed for areas needing high-quality video surveillance, this camera is perfect for monitoring public spaces, commercial complexes, and properties requiring high-level security surveillance, providing clear imagery day and night.
How to Use:
Mount the camera in strategic locations for optimal coverage. Configure through a network interface for customized settings. Regular maintenance and updates are recommended to ensure lasting performance and security.
Supported OS/Application/Industries:
This camera seamlessly integrates with various security systems, making it suitable for a wide range of applications including retail security, perimeter security for industrial sites, and enhanced residential protection.
Benefits & Compatibility:
- Enhanced Surveillance: High-resolution video captures more detail for accurate monitoring and evidence collection.
- Reduced False Alarms: Intelligent detection capabilities ensure that resources are focused on real threats.
- Easy Integration: Compatible with various NVRs and security systems for a comprehensive security setup.
Warranty and FAQs:
This product comes with a standard one-year warranty. For more detailed support information, installation guides, and troubleshooting, visit our FAQ section or contact our customer support.
Packaging/Weight/Dimension:
- Packaging: Designed to ensure the camera arrives undamaged.
- Weight: Approximately 1200 grams.
- Dimensions: 138.3 mm × 125.2 mm.
Shop Today & Receive Your Delivery Across the UAE:
Order your Hikvision DS-2CD2386G2-I(U) today for swift and secure delivery across the UAE. Enhance your security setup with top-tier surveillance capabilities.
Best Price Guarantee:
We ensure you get the best value with our best price guarantee. Find a lower price for the DS-2CD2386G2-I(U)? We'll match it.
After Sales Support:
Our dedicated support team is available to assist with any operational questions or concerns, ensuring you make the most of your security investment.
Request for Customer Reviews and Testimonials:
Your feedback matters! Please share your experiences with the Hikvision DS-2CD2386G2-I(U) to help us improve and guide other customers in their decision-making.
Stock Availability:
Contact us to confirm the availability of the Hikvision DS-2CD2386G2-I(U) before placing your order to ensure timely delivery.
Get in Touch:
For any questions about the Hikvision DS-2CD2386G2-I(U) or other products, please contact our expert team. We're here to help you enhance your security solutions.
Disclaimer:
Information provided is for informational purposes only and subject to change without notice. Product images are for illustration purposes only and may not reflect the actual product. Verify all details with our sales team before making a purchase to ensure accuracy
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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