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NEOTECH

Hikvision DS-2CD2563G2-I(S) 6 MP AcuSense Built-in Mic Fixed Mini Dome Network Camera

Hikvision DS-2CD2563G2-I(S) 6 MP AcuSense Built-in Mic Fixed Mini Dome Network Camera

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Enhance your security system with the Hikvision DS-2CD2563G2-I(S), a 6MP mini dome camera featuring AcuSense technology and a built-in microphone for precise video and audio surveillance in sensitive areas.


Overview

The Hikvision DS-2CD2563G2-I(S) is a compact yet powerful 6 MP mini dome network camera designed for detailed surveillance with the added advantage of audio recording. Equipped with AcuSense technology, this camera is ideal for environments where high-resolution video and audio capture are necessary to enhance security measures, such as retail stores, offices, and residential settings.

Product Description

This camera utilizes a 6 MP high-resolution sensor that delivers exceptional video quality, capturing finer details with clarity. The built-in microphone allows for audio recording, providing an additional layer of security for incident verification and investigation. AcuSense technology helps in reducing false alarms by accurately detecting human and vehicle presence, focusing security efforts on real threats. The fixed lens offers a wide viewing angle, ensuring comprehensive coverage without the need for manual adjustments.

Key Features

  • 6MP High-Resolution Imaging: Ensures detailed and clear video capture, perfect for identification purposes.
  • AcuSense Technology: Smartly differentiates human and vehicle from other irrelevant motions to enhance alarm accuracy.
  • Built-in Microphone: Records audio, adding valuable context to visual surveillance footage.
  • Fixed Lens: Provides a broad field of view for extensive area coverage.
  • H.265+ Compression: Optimizes storage space and bandwidth while maintaining high-quality video.
  • Wide Dynamic Range (WDR): Balances lighting conditions to deliver clear images in various lighting scenarios.
  • IP67 & IK10 Rated: Weatherproof and vandal-resistant, making it suitable for both indoor and outdoor use.

Product Quality and Performance

The DS-2CD2563G2-I(S) is built to perform reliably in diverse conditions. Its robust construction, coupled with advanced imaging and audio technologies, ensures comprehensive surveillance capability, essential for areas requiring constant monitoring.

Specifications

  • Resolution: 6 Megapixels
  • Lens: Fixed lens with a wide field of view
  • Audio: Integrated microphone for audio recording
  • Night Vision: Effective low-light performance with IR illumination
  • Video Compression: Supports H.265+, H.265, H.264+, H.264
  • Protection Ratings: IP67 weatherproof and IK10 vandal-proof
  • Operating Conditions: Capable of functioning in temperatures from -30°C to 60°C (-22°F to 140°F)

Purpose of Use

This camera is highly effective in settings where both visual and audio surveillance are needed to provide a fuller security picture, such as in areas where interpersonal interactions occur frequently or in entryways where monitoring for unauthorized access is critical.

How to Use

Ideal for installation at points where comprehensive coverage with audio is beneficial, such as near entrances, in hallways, or in areas where transactions occur. Its compact design and high-resolution capabilities make it discreet yet effective.

Supported OS/Application/Industries

The DS-2CD2563G2-I(S) integrates seamlessly with Hikvision’s iVMS-4200 client software and Hik-Connect mobile app, enhancing security operations in retail, corporate, and residential environments.

Benefits & Compatibility

The camera's integration of video and audio capture enhances its surveillance capability, providing users with a dual means of event assessment and making it a valuable component of any sophisticated security system.

Warranty and FAQs

Comes with a standard three-year warranty, demonstrating Hikvision's commitment to product quality and customer satisfaction. Extensive FAQs and technical support are available to assist with any operational queries.

Packaging/Weight/Dimension:

  • Packaging: Securely packed to ensure it arrives in perfect condition.
  • Weight: Approximately 700 grams
  • Dimensions: Designed for minimal visual impact and easy installation.

Shop Today & Receive Your Delivery Across the UAE!

Upgrade your security setup with the advanced capabilities of the Hikvision DS-2CD2563G2-I(S), now available for immediate delivery across the UAE. Benefit from top-tier surveillance technology designed for comprehensive security and monitoring.

Best Price Guarantee

We monitor our prices to ensure you receive the best deal. If you find this camera for less elsewhere, we will match the price, ensuring you receive the best value for your investment.

After Sales Support

Our expert team is available to assist with installation, configuration, or troubleshooting, ensuring your surveillance system operates efficiently.

Request for Customer Reviews and Testimonials

We encourage users of the Hikvision DS-2CD2563G2-I(S) to share their experiences to help others make informed security decisions.

Get in Touch

For any inquiries or additional information about our products, our expert team is ready to assist you. Contact us today for personalized support and advice.

Stock Availability:

Please check with us regarding the availability of the Hikvision DS-2CD2563G2-I(S) before placing your order. Typically, this model is available within 10-15 working days from order confirmation.

Disclaimer

All information provided is for informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately represent the actual product. Prices and availability may vary. Please verify all details with our sales team before making a purchase

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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