NEOTECH
Hikvision DS-2CD2463G2-I 6 MP AcuSense Built-in Mic Fixed Cube Network Camera
Hikvision DS-2CD2463G2-I 6 MP AcuSense Built-in Mic Fixed Cube Network Camera
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Integrate enhanced security with the Hikvision DS-2CD2463G2-I, a 6MP cube network camera featuring AcuSense technology for accurate human and vehicle detection and a built-in microphone for comprehensive monitoring.
Overview
The Hikvision DS-2CD2463G2-I is a 6 MP cube network camera that combines high-resolution video, AcuSense technology, and audio recording capability, making it ideal for detailed surveillance in both residential and commercial settings where space may be limited but high-quality monitoring is required.
Product Description
This camera employs a 6 MP sensor that delivers high-definition video, capturing fine details necessary for identification and event analysis. AcuSense technology enhances this capability by accurately distinguishing between human and vehicle movements and other motion events, significantly reducing false alarms. The built-in microphone allows for audio capture, adding an extra layer of security and providing more context to the visual footage. Its compact design makes it suitable for discreet installation without compromising surveillance effectiveness.
Key Features
- 6MP High-Resolution Imaging: Ensures detailed and clear footage, suitable for security applications requiring precise visual data.
- AcuSense Technology: Filters out false alarms by accurately detecting human and vehicle presence, focusing alerts on real threats.
- Built-in Microphone: Enhances surveillance capabilities by recording audio, which can be crucial for comprehensive incident analysis.
- IR Night Vision: Provides clear images in low-light conditions up to 30 meters, ensuring around-the-clock security.
- H.265+ Compression: Optimizes storage space and bandwidth usage, maintaining high-quality video transmission.
- Compact Design: Ideal for locations where space is at a premium but full functionality is needed.
- Wide Dynamic Range (WDR): Delivers balanced images in diverse lighting conditions, ensuring clear visibility in both bright and dark areas.
Product Quality and Performance
The DS-2CD2463G2-I is constructed to withstand various environmental conditions, ensuring reliable performance indoors or in protected outdoor areas. Its advanced detection algorithms and audiovisual recording capabilities make it a robust tool for detailed and effective surveillance.
Specifications
- Resolution: 6 Megapixels
- Lens: Fixed lens
- Audio: Integrated microphone for sound capture
- Night Vision: Effective IR range up to 30 meters
- Video Compression: Supports H.265+, H.265, H.264+, H.264
- Protection Ratings: Designed for indoor use or protected outdoor environments
- Operating Conditions: Functions in temperatures ranging from -10°C to 40°C (14°F to 104°F)
Purpose of Use
The DS-2CD2463G2-I is particularly effective in urban residential areas, small businesses, and office settings where additional surveillance layers, such as audio recording, can provide valuable insights beyond visual feeds.
How to Use
Ideal for mounting in strategic indoor areas or under shelters in outdoor settings where its compact size allows for unobtrusive surveillance and its high-resolution and audio capabilities can significantly enhance security operations.
Supported OS/Application/Industries
Fully compatible with Hikvision’s iVMS-4200 client software and Hik-Connect mobile app, the camera suits a variety of applications including small business security, home surveillance, and in any sector where space-saving installation is beneficial.
Benefits & Compatibility
Offers comprehensive security enhancements with both visual and auditory monitoring capabilities, providing users with a more complete understanding of their surveillance areas.
Warranty and FAQs
Comes with a standard three-year warranty, reflecting Hikvision's commitment to quality and customer satisfaction. Comprehensive FAQs and technical support are available to assist with any aspect of installation and maintenance.
Packaging/Weight/Dimension:
- Packaging: Securely packed to ensure it arrives in excellent condition.
- Weight: Approximately 400 grams
- Dimensions: Compact for easy and versatile installation.
Shop Today & Receive Your Delivery Across the UAE!
Enhance your security setup with the advanced capabilities of the Hikvision DS-2CD2463G2-I, now available for immediate delivery across the UAE. Experience state-of-the-art surveillance technology designed for both efficiency and effectiveness.
Best Price Guarantee
We ensure you receive the best pricing on our products. If you find this camera for less elsewhere, we will match the price, ensuring you receive the best value for your investment.
After Sales Support
Our expert team is available to assist with any installation, configuration, or troubleshooting to ensure your camera system functions optimally.
Request for Customer Reviews and Testimonials
We encourage users of the Hikvision DS-2CD2463G2-I to share their experiences to help others make informed decisions about their security solutions.
Get in Touch
For any inquiries or additional information about our products, our expert team is ready to assist you. Contact us today for personalized support and advice.
Stock Availability:
Please check with us regarding the availability of the Hikvision DS-2CD2463G2-I before placing your order. Typically, this model is available within 10-15 working days from order confirmation.
Disclaimer
All information provided is for informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately represent the actual product. Prices and availability may vary. Please verify all details with our sales team before making a purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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