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NEOTECH

Hikvision DS-2CD2386G2-I(U) 4K AcuSense Fixed Turret Network Camera

Hikvision DS-2CD2386G2-I(U) 4K AcuSense Fixed Turret Network Camera

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Enhance your surveillance with Hikvision's 4K AcuSense Turret Camera. Featuring advanced analytics and high-resolution imaging for precise monitoring in any lighting condition.


Overview:

The Hikvision DS-2CD2386G2-I(U) is a high-performance turret network camera that leverages 4K ultra-high-definition imaging combined with AcuSense technology. This camera is designed to deliver superior video clarity and detail, making it ideal for securing areas where high-quality surveillance is crucial.

Product Description:

This AcuSense turret camera captures crystal-clear 4K video, providing four times the resolution of standard 1080p. With AcuSense technology, the camera effectively differentiates between human and vehicle targets and other moving objects, significantly reducing false alarms and enhancing security efficiency. The DS-2CD2386G2-I(U) is equipped with features such as H.265+ compression to reduce bandwidth and storage needs, while maintaining high-quality video, and IR illumination for clear night vision.

Key Features:

  • 4K High Resolution: Offers outstanding image clarity and detail for surveillance that captures every aspect of a scene.
  • AcuSense Technology: Minimizes false alarms by intelligently identifying human and vehicle movements.
  • IR Night Vision: Provides clear images in complete darkness up to 30 meters, ensuring round-the-clock security.
  • H.265+ Compression: Reduces storage and bandwidth requirements without compromising video quality.
  • Weatherproof IP67 Rating: Ensures reliable operation in adverse weather conditions, making it suitable for outdoor installation.
  • Wide Dynamic Range (WDR): Enhances image quality under varied lighting conditions, balancing dark and light areas.

Product Quality and Performance:

The DS-2CD2386G2-I(U) is crafted to deliver high-end performance and reliability. Its 4K video capability ensures detailed imagery for critical surveillance needs, while AcuSense technology enhances security operations by focusing on actual threats.

Specifications:

  • Image Sensor: 1/1.8" Progressive Scan CMOS
  • Maximum Resolution: 3840 × 2160 (8MP)
  • Lens: Fixed lens options include 2.8 mm, 4 mm, and 6 mm
  • Video Compression: H.265+, H.265, H.264+, H.264
  • IR Range: Up to 30 meters
  • Protection Ratings: IP67 (weatherproof)

Purpose of Use:

Ideal for deployment in various high-security locations such as commercial buildings, parking lots, and public areas where detailed monitoring is required. The camera’s advanced capabilities are suitable for situations demanding high accuracy and minimal false alerts.

How to Use:

Mount the camera in strategic locations to cover key areas of interest. Configure the AcuSense settings to optimize detection and minimize false alarms. Use the camera's 4K resolution to monitor large areas without losing detail.

Supported OS/Application/Industries:

This camera is easily integrated into existing Hikvision security systems and is particularly effective in environments requiring advanced detection and high-resolution video surveillance, such as retail complexes, educational institutions, and critical infrastructure.

Benefits & Compatibility:

Provides top-tier surveillance with enhanced analytics capabilities and superior image quality. Compatible with various network video recorders and security management platforms, facilitating easy integration and comprehensive coverage.

Warranty and FAQs:

Comes with a standard one-year warranty. Extensive FAQs and support resources are available on our website, offering guidance on installation, configuration, and troubleshooting.

Shop Today & Receive Your Delivery Across the UAE!

Secure your premises with the advanced Hikvision DS-2CD2386G2-I(U) 4K AcuSense Turret Camera, now available for delivery across the UAE.

Best Price Guarantee:

We commit to offering the best prices for the Hikvision DS-2CD2386G2-I(U). Find a lower price elsewhere? We'll match it, ensuring you receive the best value for your security investment.

After Sales Support:

Our expert team is available to assist with any post-purchase inquiries or issues, ensuring your satisfaction and the optimal functionality of your Hikvision camera.

Request for Customer Reviews and Testimonials:

We encourage you to share your experiences with the Hikvision Turret Camera to help us improve our products and assist other customers in making informed decisions.

Stock Availability:

Please contact us before placing your order to confirm the availability of the DS-2CD2386G2-I(U). Delivery typically occurs within 10-15 working days after order confirmation.

Get in Touch:

For any further questions or detailed information about our products or services, please contact our expert team.

Disclaimer:

All information provided is for informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately represent the actual product. Prices and availability are subject to change. Always verify details with our sales team before making a purchase

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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