NEOTECH
Hikvision DS-2CE12HFT-E 5 MP ColorVu PoC Fixed Bullet Camera
Hikvision DS-2CE12HFT-E 5 MP ColorVu PoC Fixed Bullet Camera
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Enhance your security with the Hikvision DS-2CE12HFT-E, featuring 5MP high-definition imaging, ColorVu technology for brilliant night vision, and Power over Coax (PoC) for simplified installation.
Overview
The Hikvision DS-2CE12HFT-E bullet camera is crafted for those who demand superior clarity and detailed surveillance, equipped with a 5MP resolution and ColorVu technology to deliver vivid, color-accurate images in all lighting conditions, including complete darkness.
Product Description
This 5MP bullet camera leverages Hikvision's advanced ColorVu technology to ensure bright, sharp video recordings day and night. The camera's Power over Coax (PoC) feature streamlines the installation process by combining power and video transmission through a single coaxial cable, reducing the need for additional wiring and power sources. The DS-2CE12HFT-E is an excellent choice for areas that require meticulous monitoring without the complexity of traditional installation setups.
Key Features
- 5MP High Resolution: Captures high-definition images that provide detailed and clear surveillance footage, suitable for identifying subjects and details in diverse environments.
- ColorVu Technology: Offers exceptional video quality around the clock, making colors more vivid and night scenes brighter.
- Power over Coax (PoC): Simplifies installation by enabling power and video transmission over one cable, minimizing cabling requirements.
- IP67 Weatherproof: Designed to withstand harsh weather conditions, ensuring reliable performance both indoors and outdoors.
- Wide Dynamic Range (WDR): Helps balance the contrast of light and shadow to deliver clear footage under varying light conditions.
Product Quality and Performance
Constructed to endure both environmental and operational challenges, the DS-2CE12HFT-E maintains high-quality performance in a range of conditions. Its durable design and cutting-edge imaging technology make it a resilient and effective choice for comprehensive security surveillance.
Specifications
- Resolution: 5MP (2560x1944)
- Lens: Fixed lens with a wide field of view
- Illumination: Enhanced night vision capabilities with ColorVu
- Video Output: High-definition analog
- Operating Conditions: Capable of operating in temperatures from -40°C to 60°C, and certified IP67 for dust and water resistance
Purpose of Use
The DS-2CE12HFT-E is ideal for securing wide outdoor and indoor areas where high resolution and detailed image capture are crucial, such as commercial properties, parking lots, and public areas.
How to Use
Install the camera at strategic points to cover essential areas. Connect it to a DVR system capable of handling HD video and PoC. Configure the camera settings via the DVR interface to maximize coverage and image quality based on specific security needs.
Supported OS/Application/Industries
This camera serves a broad range of applications, particularly in settings that require robust surveillance, such as retail, education, and industrial sectors, where maintaining security and monitoring large spaces effectively is essential.
Benefits & Compatibility
- Enhanced Night Vision: Provides clear, full-color video footage even in extremely low-light conditions.
- Efficient Installation: PoC technology reduces hardware requirements and simplifies the overall setup process.
- Durable and Versatile: Suitable for a variety of installations with its weatherproof casing and high-quality imaging capabilities.
Warranty and FAQs
Comes with a two-year warranty, ensuring long-term reliability and support. Visit our FAQ section or contact customer service for more detailed information on setup, usage, and maintenance.
Packaging/Weight/Dimension
- Package Contents: Camera, mounting screws, and installation guide.
- Weight: Approximately 800 grams.
- Dimensions: Compact design to fit various installation environments seamlessly.
Shop Today & Receive Your Delivery Across the UAE!
Order your Hikvision DS-2CE12HFT-E today and benefit from our quick and reliable delivery service, ensuring your security setup is upgraded without delay.
Best Price Guarantee
We offer competitive pricing on all our products. Find a lower price elsewhere? We'll match it.
After Sales Support
Our dedicated support team is available to assist with any installation or operational concerns, helping you to maximize the utility of your new camera.
Request for Customer Reviews and Testimonials
We value your feedback! Please share your experiences with the DS-2CE12HFT-E to help us improve our products and services.
Stock Availability
Contact our sales team to confirm stock availability before placing your order to ensure timely delivery. Typically, this model is available within 10-15 working days from the date of order confirmation.
Get in Touch
For additional information or assistance with your purchase, contact our customer support team. We are committed to providing you with the highest level of service and support.
Disclaimer
All information provided is for informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately represent the actual product. Prices and availability are subject to change. Please verify all details with our sales team before making a purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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