NEO Digital
Taiyun 27 Inch Smart Touch Screen Restaurant Order Kiosk System Pay Self Service Payment
Taiyun 27 Inch Smart Touch Screen Restaurant Order Kiosk System Pay Self Service Payment
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Optimize your restaurant's workflow with the Taiyun 27" Smart Touch Screen Kiosk, designed for seamless order placement and self-service payments.
Overview:
Revolutionize your restaurant's ordering system with the Taiyun 27 Inch Smart Touch Screen Restaurant Order Kiosk System. This all-in-one solution enables customers to independently browse your menu, make selections, and complete payments, all through a state-of-the-art touch screen interface.
Product Description:
The Taiyun 27" Smart Touch Screen Kiosk is engineered to enhance the customer experience by providing a fast, intuitive, and user-friendly way to handle orders and payments. Equipped with a high-definition touch screen and robust software, it supports a smooth and efficient ordering process, reducing wait times and increasing customer throughput.
Key Features:
- 27-Inch HD Touch Screen: Offers a large, vibrant display for easy menu navigation and order customization.
- Self-Service Ordering and Payment: Integrates advanced payment solutions that support credit cards, NFC, and mobile payment apps.
- Sleek Design: Fits seamlessly into any restaurant setting with its modern and compact build.
Product Quality and Performance:
Designed with durability and performance in mind, the Taiyun 27" Kiosk is built to withstand the rigorous demands of a busy restaurant environment. Its commercial-grade hardware ensures reliability and continuous operation, even during peak hours.
Specifications:
- Dimensions: 70 cm x 50 cm x 160 cm
- Weight: 80 kg
- Display: 27-inch Full HD capacitive touch screen
- Payment Compatibility: Accepts all major credit cards, NFC payments, and mobile wallets
- Connectivity: Equipped with WiFi and Ethernet capabilities for seamless integration
Purpose of Use:
Perfect for quick-service restaurants, cafés, and diners looking to modernize their service delivery. This kiosk minimizes the need for staff interaction, allowing customers to control their dining experience from order to payment.
How to Use:
Customers can start by touching the screen to activate the user interface, then easily browse the menu, select their food and beverage items, customize their order preferences, and proceed to secure payment. The intuitive system guides the user through each step, offering a hassle-free ordering experience.
Supported OS/Application/Industries:
The kiosk is versatile and can be integrated with various point-of-sale (POS) systems commonly used in the restaurant industry. It's designed to adapt to multiple operating systems, ensuring compatibility with both existing and new technology setups.
Benefits & Compatibility:
- Enhanced Customer Experience: Delivers a quick, accurate, and satisfying ordering process.
- Increased Operational Efficiency: Reduces the strain on staff by automating order and payment processes.
- Adaptable Technology: Updates and customization options are available to keep pace with evolving business needs.
Warranty and FAQs:
Includes a two-year manufacturer's warranty covering parts and labor, with comprehensive online support and an FAQ section to assist with common issues and queries.
Packaging/Weight/Dimension:
Packaged securely to prevent damage during transportation, with all necessary components included for easy assembly and installation right out of the box.
Shop Today & Receive Your Delivery Across the UAE!
Upgrade your restaurant with the Taiyun 27" Smart Touch Screen Kiosk today. Our efficient delivery services ensure that you receive your system promptly, anywhere in the UAE.
Best Price Guarantee:
We offer competitive pricing on our kiosk systems. Find a lower price for a comparable setup elsewhere, and we'll match it, ensuring you receive the best possible deal.
After Sales Support:
Our dedicated support team is ready to assist you post-purchase to ensure that your kiosk is functioning perfectly and maximizing your business's operational efficiency.
Request for Customer Reviews and Testimonials:
We appreciate your feedback! Please share your experience with the Taiyun 27" Kiosk to help us continue to improve our products and services.
Get in Touch:
For more details or assistance with your Taiyun 27" Smart Touch Screen Order and Payment Kiosk, contact our customer service team. We are committed to providing exceptional support and ensuring your complete satisfaction.
Stock Availability:
Before placing your order, please contact us to confirm the availability of the Taiyun 27" Kiosk. It is generally available within 10-15 working days after your order confirmation.
Disclaimer:
All information is for informational purposes only and may change without notice. Product images are illustrative and may not fully represent the actual product. Prices and availability are subject to change. Always verify details with our sales team before making a purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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