NEO Digital
Taiyun 24, 27, 32 Inch Touch Screen Self Service Order Food Payment Machine, Self Ordering Kiosk in Restaurant
Taiyun 24, 27, 32 Inch Touch Screen Self Service Order Food Payment Machine, Self Ordering Kiosk in Restaurant
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Revolutionize your restaurant with Taiyun's Self-Service Ordering Kiosks available in 24", 27", and 32". Simplify ordering and payment with advanced touch screen technology.
Overview:
Upgrade your restaurant's efficiency and customer service with Taiyun's range of Touch Screen Self-Service Order and Payment Machines. Available in 24", 27", and 32" models, these kiosks are designed to accommodate any restaurant size or customer volume, providing a seamless ordering experience for diners.
Product Description:
The Taiyun Self-Service Ordering Kiosks are equipped with intuitive, high-definition touch screens that make menu navigation, item selection, and payment processes effortless and quick. These kiosks support a variety of payment methods and are built to enhance the customer's dining experience while streamlining restaurant operations.
Key Features:
- Multiple Sizes Available: Choose from 24", 27", or 32" screens to fit your space and customer interaction needs.
- User-Friendly Interface: Easy-to-navigate touch screen enhances customer ordering experiences.
- Versatile Payment Solutions: Accepts credit cards, NFC, and mobile payments for a quick checkout process.
Product Quality and Performance:
Constructed with durable materials, Taiyun kiosks are designed to withstand the high demands of a busy restaurant environment. Each model features robust software that is regularly updated to ensure compatibility with the latest payment technologies and security standards.
Specifications:
- Dimensions: Varies by model size
- Weight: Varies by model size
- Display: LED touch screen, available in 24", 27", and 32"
- Connectivity: WiFi and Ethernet capabilities
- Payment Compatibility: Supports all major credit cards, NFC, and mobile payment applications
Purpose of Use:
Taiyun kiosks are perfect for fast casual restaurants, fine dining establishments, and food courts looking to reduce wait times, minimize ordering errors, and enhance the overall customer service experience.
How to Use:
Customers can interact with the kiosk by touching the screen to start their order, browsing through the digital menu, customizing their food choices, and completing payment using their preferred method. The system is intuitive, making it accessible for all ages and tech-savviness levels.
Supported OS/Application/Industries:
These kiosks integrate smoothly with existing POS systems used in the restaurant industry and can be customized to support various operating systems, ensuring flexibility and future-proofing for technological advancements.
Benefits & Compatibility:
- Reduced Wait Times: Speeds up the ordering process, allowing customers to avoid long lines.
- Increased Order Accuracy: Direct input by customers minimizes errors typically seen with traditional ordering methods.
- Enhanced Customer Experience: Provides a modern, interactive ordering experience that can lead to increased customer satisfaction and repeat business.
Warranty and FAQs:
Comes with a two-year warranty covering parts and labor, with comprehensive online support and a detailed FAQ section to address any operational questions.
Packaging/Weight/Dimension:
Each unit is securely packaged to ensure it arrives in excellent condition, ready for immediate installation. Packaging specifications vary based on the size of the kiosk ordered.
Shop Today & Receive Your Delivery Across the UAE!
Order your Taiyun Self-Service Ordering Kiosk today and benefit from our efficient delivery services throughout the UAE, ready to transform your restaurant operations.
Best Price Guarantee:
We offer competitive pricing on all our kiosk models. If you find a lower price for a comparable setup, we'll match it.
After Sales Support:
Our dedicated support team is ready to assist with any setup or operational challenges, ensuring your kiosk maximizes your business efficiency and customer satisfaction.
Request for Customer Reviews and Testimonials:
We value your feedback! Please share your experiences with the Taiyun Self-Service Ordering Kiosk to help us continually improve our products and services.
Get in Touch:
For more details or assistance with your Taiyun Self-Service Kiosk, please contact our customer service team. We are committed to providing outstanding support and ensuring your complete satisfaction.
Stock Availability:
Please contact us to confirm stock availability before placing your order. Taiyun kiosks are typically available within 10-15 working days after order confirmation.
Disclaimer:
All information is for informational purposes only and may change without notice. Product images are illustrative and may not fully represent the actual product. Prices and availability are subject to change. Always verify details with our sales team before making a purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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