NEO Digital
Taiyun 21.5 Inch Touch Screen Food Restaurants Self Ordering Kiosk with Scanner Printer
Taiyun 21.5 Inch Touch Screen Food Restaurants Self Ordering Kiosk with Scanner Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Revolutionize your restaurant experience with Taiyun's 21.5 Inch Touch Screen Self-Ordering Kiosk, complete with a scanner and printer for a seamless service. Perfect for quick and accurate customer transactions.
Overview
Introduce cutting-edge technology into your restaurant with the Taiyun 21.5 Inch Touch Screen Self-Ordering Kiosk. This device streamlines the dining experience by allowing customers to order and pay independently, equipped with an integrated scanner and printer for immediate order processing and receipt printing.
Product Description
The Taiyun 21.5 Inch Self-Ordering Kiosk is designed to optimize customer service in busy food environments. Featuring a responsive touch screen, this kiosk simplifies the ordering process with its intuitive interface. The built-in scanner facilitates barcode and QR code reading for promotions or loyalty programs, while the integrated printer delivers instant receipts, enhancing operational flow and customer satisfaction.
Key Features
- 21.5-Inch Touch Screen: Offers customers a clear and interactive menu navigation experience.
- Integrated Scanner: Allows for easy scanning of QR codes and barcodes, integrating promotions and loyalty programs seamlessly.
- On-Site Receipt Printing: Provides customers with immediate printed confirmation of their orders.
- Durable Design: Built to withstand the demands of high-traffic restaurant settings.
Product Quality and Performance
Constructed with high-quality materials, the Taiyun Self-Ordering Kiosk is built to last. It is engineered to handle the rigors of daily use in a food service environment, ensuring reliability and durability. Its software is optimized for speed and ease of use, facilitating a smooth customer interaction with minimal downtime.
Specifications
- Display: 21.5-inch capacitive touch screen
- Scanner: High-resolution scanner for all common barcodes and QR codes
- Printer: Thermal printer for fast and clear printing
- Connectivity: Wi-Fi enabled, optional Ethernet support
- Dimensions: 55 cm x 35 cm x 140 cm
Purpose of Use
This kiosk is ideal for fast casual restaurants, cafeterias, and any dining venue that aims to reduce staff workload and enhance customer service. It allows guests to manage their dining experience directly, from ordering to payment, significantly speeding up the process.
How to Use
Customers interact with the touch screen to browse the menu, make selections, and customize their order. They can scan any relevant coupons or loyalty cards, and complete their payment directly at the kiosk. The order is then printed out at the terminal for kitchen staff, and a receipt is provided for the customer.
Supported OS/Application/Industries
Equipped with a flexible operating system, the kiosk can integrate with various POS systems and is suitable for multiple restaurant formats, enhancing its applicability across different types of food services.
Benefits & Compatibility
- Improved Operational Efficiency: Reduces queue times and streamlines the ordering process.
- Enhanced Customer Experience: Empowers customers with self-service options, reducing wait times and increasing satisfaction.
- Cost-Effective: Decreases the need for extensive front-of-house staffing during peak hours.
Warranty and FAQs
Includes a standard one-year warranty, with extended warranties available. A comprehensive FAQ section on our website helps users troubleshoot and make the most of their kiosk.
Packaging/Weight/Dimension
The kiosk is securely packaged to ensure it arrives in excellent condition and is easy to install, fitting well into any restaurant layout.
Stock Availability
Please contact our sales team for the latest information on availability and lead times. Typically, units are available for delivery within 10-15 working days.
Best Price Guarantee
We offer competitive pricing and will match any lower price found for a comparable product, ensuring you get the best deal possible.
After Sales Support
Our dedicated support team is available to provide ongoing assistance, ensuring your kiosk continues to function effectively and efficiently.
Request for Customer Reviews and Testimonials
We encourage customers to share their experiences with the Taiyun 21.5 Inch Self-Ordering Kiosk, as feedback is invaluable for both potential customers and ongoing product enhancement.
Get in Touch
For more information or specific queries, our customer support team is ready to assist with expert advice and customized solutions.
Disclaimer
All specifications and availability are subject to change without notice. Product images are for illustrative purposes only and may not accurately represent the actual product. Verify all details with our sales team before making a purchase.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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