NEO Digital
Taiyun 24" Self-Service Order & Payment Touch Screen Kiosk: Includes Scanner for Chain Stores/Restaurants
Taiyun 24" Self-Service Order & Payment Touch Screen Kiosk: Includes Scanner for Chain Stores/Restaurants
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Elevate your chain store or restaurant's efficiency with the Taiyun 24" Self-Service Order & Payment Kiosk, featuring an integrated scanner for a seamless transaction experience.
Overview:
Introducing the Taiyun 24" Self-Service Order & Payment Touch Screen Kiosk, designed to enhance operational efficiency in chain stores and restaurants. This kiosk combines advanced touch screen technology with an integrated scanner, making it ideal for businesses looking to streamline ordering and payment processes.
Product Description:
The Taiyun 24" Kiosk is a comprehensive solution for chain stores and restaurants that require fast, reliable self-service options. Equipped with a high-resolution touch screen and a built-in scanner, it allows customers to quickly scan items, place orders, and make payments without staff assistance. This enhances customer experience by reducing wait times and increasing checkout speed.
Key Features:
- 24-Inch Touch Screen Display: Provides a clear, responsive interface for easy navigation and interaction.
- Integrated Scanner: Facilitates barcode and QR code scanning for loyalty programs, coupons, and product information.
- Robust Payment Solutions: Supports multiple payment methods, including NFC, credit/debit cards, and mobile payments.
- Durable Design: Constructed to withstand high usage in busy retail environments.
Product Quality and Performance:
Manufactured with durability in mind, the Taiyun 24" Kiosk is built to endure the demands of high-traffic retail and restaurant settings. Its reliable hardware and responsive software ensure continuous operation, even during peak hours, promoting a seamless customer journey from start to finish.
Specifications:
- Dimensions: 60 cm x 45 cm x 150 cm
- Weight: 58 kg
- Display: 24-inch HD LED touchscreen
- Connectivity: Wi-Fi, Ethernet, optional 4G
- Scanner: High-resolution barcode and QR code scanner
Purpose of Use:
This kiosk is ideal for chain stores, fast food restaurants, and casual dining establishments looking to modernize their service delivery. It allows customers to self-manage their orders and payments, significantly reducing the workload on staff and enhancing the overall efficiency of the business.
How to Use:
Customers can start by scanning products or loyalty cards, then use the touch screen to browse menus or product lists, select their choices, and customize as necessary. Payment can be completed directly at the kiosk through its secure transaction system, which promptly processes each order.
Supported OS/Application/Industries:
The kiosk runs on a flexible operating system that can integrate with various POS systems used in retail and hospitality, making it adaptable to specific business needs and technology ecosystems.
Benefits & Compatibility:
- Enhanced Customer Experience: Minimizes lines and wait times, providing a smooth and efficient service.
- Increased Sales Opportunities: Encourages impulse buying and upselling through interactive displays and easy ordering.
- Improved Operational Efficiency: Reduces the need for manual order taking and cashier interactions, allowing staff to focus on other aspects of service.
Warranty and FAQs:
Includes a two-year warranty covering all hardware and software issues, supported by an extensive FAQ section that addresses common setup, usage, and troubleshooting concerns.
Packaging/Weight/Dimension:
The unit comes in secure, robust packaging designed to protect the kiosk during shipping. The package includes all necessary accessories for installation and setup, ensuring a quick and easy assembly process.
Shop Today & Receive Your Delivery Across the UAE!
Upgrade your business operations with the Taiyun 24" Self-Service Order & Payment Kiosk. Our efficient delivery services ensure quick deployment across the UAE, enabling you to enhance your customer service capabilities promptly.
Best Price Guarantee:
We are committed to providing the best value for our products. If you find a similar kiosk at a lower price, we will match it.
After Sales Support:
Our dedicated support team is ready to assist with any issues or questions, ensuring your kiosk maintains optimal performance and continuously meets your business needs.
Request for Customer Reviews and Testimonials:
We value your feedback! Please share your experiences with the Taiyun 24" Kiosk to help us continually improve our products and services.
Get in Touch:
For more information or assistance with your Taiyun 24" Self-Service Kiosk, contact our customer service team. We are dedicated to ensuring your satisfaction and are ready to help with any concerns.
Stock Availability:
Before placing your order, please contact us to confirm the availability of the Taiyun 24" Kiosk. It is generally available within 10-15 working days after order confirmation.
Disclaimer:
All information is for informational purposes only and may change without notice. Product images are illustrative and may not fully represent the actual product. Prices and availability are subject to change. Always verify details with our sales team before making a purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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