NEO Digital
Taiyun 24 Inch Touch Screen Self Service Ordering Kiosk Payment Terminal Kiosk
Taiyun 24 Inch Touch Screen Self Service Ordering Kiosk Payment Terminal Kiosk
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Revolutionize your customer interaction with the Taiyun 24" Self-Service Ordering Kiosk. Enhance efficiency with a sleek touch screen payment terminal designed for fast, easy service.
Overview:
The Taiyun 24 Inch Touch Screen Self Service Ordering Kiosk Payment Terminal is engineered to optimize customer transactions in any retail or food service setting. This self-service kiosk combines high functionality with user-friendly design, offering an efficient, seamless ordering and payment experience.
Product Description:
Taiyun's 24" Kiosk is a cutting-edge solution for businesses looking to streamline their customer service operations. It features a responsive touch screen interface that simplifies the ordering process, allowing customers to browse, select, and pay with ease. Equipped with robust software, this kiosk supports various payment methods, ensuring a quick and secure checkout.
Key Features:
- 24-Inch Responsive Touch Screen: Offers customers a clear and intuitive interface for all interactions.
- Versatile Payment Options: Accepts credit cards, NFC, and mobile payments to accommodate diverse customer preferences.
- Compact Design: Sleek and modern, it fits easily into any business environment without requiring extensive space.
Product Quality and Performance:
Constructed from durable materials, the Taiyun 24" Kiosk is built to withstand the demands of high-traffic environments. Its hardware is designed for longevity, while software updates provide ongoing improvements and new features, maintaining peak performance and security.
Specifications:
- Dimensions: 60 cm x 40 cm x 140 cm
- Weight: 55 kg
- Display: 24-inch Full HD LED touchscreen
- Connectivity: Wi-Fi, Ethernet, optional 4G LTE
- Payment Systems Supported: EMV chip and pin, NFC, QR code scanning
Purpose of Use:
Ideal for quick-service restaurants, cafeterias, retail stores, and any venue that requires efficient transaction processing. This kiosk minimizes wait times and allows staff to focus on enhancing customer service and operational efficiencies.
How to Use:
Customers approach the kiosk, use the touchscreen to navigate through the digital menu, select their items, and customize their order if necessary. They then proceed to payment, which can be completed via integrated card readers or NFC technology. The process is designed to be fast and intuitive, ensuring a positive user experience.
Supported OS/Application/Industries:
This kiosk is versatile and capable of running on multiple operating systems, making it suitable for integration with various POS systems commonly used across different industries.
Benefits & Compatibility:
- Enhanced Customer Experience: Reduces queues and waiting times, providing a quick and satisfying service.
- Increased Operational Efficiency: Automates the ordering and payment process, decreasing the need for manual input and potential errors.
- Adaptable Technology: Updates and customization options are available to meet evolving business needs and customer expectations.
Warranty and FAQs:
Comes with a standard two-year warranty covering hardware and software malfunctions. An extensive FAQ section on our website offers easy troubleshooting tips and operational advice.
Packaging/Weight/Dimension:
The unit is securely packaged to ensure safe transportation and arrives ready for easy installation. The packaging includes all necessary components and setup instructions.
Shop Today & Receive Your Delivery Across the UAE!
Enhance your business operations with the Taiyun 24" Self-Service Ordering Kiosk. Our reliable delivery service ensures a prompt setup so you can start improving your service delivery immediately.
Best Price Guarantee:
We offer competitive pricing on our kiosks. If you find a lower price for a similar model, we'll match it to ensure you receive the best deal.
After Sales Support:
Our dedicated support team is available to assist with any setup or operational questions, ensuring your kiosk operates optimally and continues to meet your business needs.
Request for Customer Reviews and Testimonials:
We encourage our customers to share their experiences with the Taiyun 24" Kiosk to help us continue to improve our products and services.
Get in Touch:
For more details or assistance with your Taiyun 24" Ordering Kiosk, please contact our customer service team. We are committed to providing excellent support and ensuring your complete satisfaction.
Stock Availability:
Before placing your order, please contact us to confirm the availability of the Taiyun 24" Kiosk. It is generally available within 10-15 working days after order confirmation.
Disclaimer:
All information is for informational purposes only and may change without notice. Product images are illustrative and may not fully represent the actual product. Prices and availability are subject to change. Always verify details with our sales team before making a purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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