NEO Digital
Taiyun 24 Inch Windows or Android Os Restaurant Self Ordering Checkout Payment Kiosk
Taiyun 24 Inch Windows or Android Os Restaurant Self Ordering Checkout Payment Kiosk
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Experience seamless self-service with Taiyun's 24" Restaurant Ordering and Payment Kiosk, featuring dual OS compatibility with Windows and Android for flexible integration.
Overview:
Introduce the Taiyun 24 Inch Windows or Android OS Restaurant Self Ordering Checkout Payment Kiosk, a versatile and efficient solution designed to enhance customer service by streamlining the ordering and checkout processes. Perfect for restaurants looking to modernize their operations and improve transaction speeds.
Product Description:
The Taiyun 24" Kiosk is engineered for restaurants needing a reliable and intuitive self-service ordering system. It operates on either Windows or Android platforms, providing flexibility to integrate seamlessly with existing restaurant management software. This kiosk supports multiple payment options and features a user-friendly interface that simplifies the ordering process for customers.
Key Features:
- Dual Operating System: Choose between Windows or Android to match your specific software requirements.
- 24-Inch Touch Screen: A spacious and responsive display ensures easy navigation and a pleasant user experience.
- Multiple Payment Options: Supports credit cards, NFC, and mobile payments, accommodating various customer preferences.
Product Quality and Performance:
Built with high-quality components, the Taiyun 24" Kiosk is designed to withstand the demands of a busy restaurant environment. Its robust construction ensures long-term durability, while its software offers stable performance and quick response times, minimizing downtime and maintaining consistent service quality.
Specifications:
- Dimensions: 60 cm x 40 cm x 140 cm
- Weight: 50 kg
- Display: 24-inch Full HD touchscreen
- Operating Systems: Windows or Android
- Connectivity: WiFi, Ethernet, optional 4G
- Payment Systems Supported: EMV, NFC, mobile wallet
Purpose of Use:
Ideal for quick-service restaurants, cafes, and diners seeking to reduce staff workload on taking orders and processing payments, allowing them to focus more on food preparation and customer service. The kiosk enhances order accuracy and speeds up service, particularly during peak dining hours.
How to Use:
Customers can interact directly with the touch screen to browse the menu, select items, customize orders, and proceed to securely pay for their meals. The intuitive layout of the software ensures that users of all ages and tech-savviness can easily manage their orders from start to finish.
Supported OS/Application/Industries:
This kiosk is highly adaptable and can integrate with various POS systems used in the restaurant industry. Its dual OS capability (Windows or Android) allows for easy updates and compatibility with a wide range of applications and services.
Benefits & Compatibility:
- Enhanced Customer Experience: Reduces waiting times and allows for a personalized ordering experience.
- Operational Efficiency: Automates the order and payment process, freeing up staff for other tasks.
- Flexibility in Integration: Easily adapts to current technological ecosystems with its dual OS options.
Warranty and FAQs:
Includes a two-year warranty covering hardware malfunctions and software issues, with an extensive FAQ section available to help troubleshoot and maximize the use of the kiosk.
Packaging/Weight/Dimension:
Packaged to ensure protection during transport, with all necessary components included for easy assembly. The kiosk's design is compact and space-efficient, making it suitable for various restaurant layouts.
Shop Today & Receive Your Delivery Across the UAE!
Opt for the Taiyun 24" Restaurant Kiosk to improve your operational efficiency and customer satisfaction. Our reliable delivery services ensure prompt setup so you can start enhancing your service without delay.
Best Price Guarantee:
We are committed to offering the best value on our kiosks. If you find a comparable model at a lower price, we'll match it.
After Sales Support:
Our dedicated support team is available to assist with any setup or operational issues, ensuring your kiosk functions flawlessly and continues to meet your business needs.
Request for Customer Reviews and Testimonials:
We encourage our customers to share their experiences with the Taiyun 24" Kiosk to help us continually improve our products and customer service.
Get in Touch:
For more information or support regarding your Taiyun 24" Self-Ordering Checkout Kiosk, please contact our customer service team. We are dedicated to ensuring your complete satisfaction and are ready to assist with any concerns.
Stock Availability:
Before placing your order, please contact us to confirm the availability of the Taiyun 24" Kiosk. It is generally available within 10-15 working days after order confirmation.
Disclaimer:
All information is for informational purposes only and may change without notice. Product images are illustrative and may not fully represent the actual product. Prices and availability are subject to change. Always verify details with our sales team before making a purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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