NEO Digital
Taiyun 24 Inch 4G Touch Screen Restaurant Self Service Ordering Kiosk with Payment Terminal
Taiyun 24 Inch 4G Touch Screen Restaurant Self Service Ordering Kiosk with Payment Terminal
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Elevate your restaurant's efficiency with the Taiyun 24" Touch Screen Self-Service Ordering Kiosk. Equipped with 4G and integrated payment terminal, it offers a seamless dining experience.
Overview
Maximize efficiency and enhance customer satisfaction in your restaurant with the Taiyun 24 Inch 4G Touch Screen Restaurant Self-Service Ordering Kiosk. This sophisticated system combines a user-friendly interface with powerful 4G connectivity and an integrated payment terminal, streamlining the ordering and payment processes.
Product Description
The Taiyun 24 Inch Self-Service Ordering Kiosk is an all-in-one solution designed to facilitate quick and easy dining transactions. Featuring a high-resolution 24-inch touch screen and robust 4G connectivity, this kiosk allows customers to browse menus, customize orders, and make payments directly at the terminal, minimizing wait times and improving the overall customer experience.
Key Features
- 24-Inch High-Resolution Touch Screen: Offers clear and interactive menu navigation.
- 4G Connectivity: Provides reliable and fast internet access for real-time order processing.
- Integrated Payment Terminal: Supports all major credit cards, mobile payments, and NFC for a variety of payment options.
- Durable Design: Constructed to withstand the demands of a busy restaurant environment.
Product Quality and Performance
Constructed with commercial-grade materials, the Taiyun Self-Service Ordering Kiosk is built to last and perform under the rigors of daily use in any restaurant setting. Its software and hardware are optimized to handle peak dining times efficiently, ensuring continuous operation without downtime.
Specifications
- Display: 24-inch full HD touchscreen
- Connectivity: 4G LTE, Wi-Fi, Ethernet
- Payment Options: NFC, credit/debit card reader, mobile payment compatibility
- Dimensions: 60 cm x 40 cm x 145 cm
Purpose of Use
Ideal for quick-service restaurants, cafés, and casual dining establishments looking to reduce front-of-house labor costs and streamline operations, this kiosk enhances the dining experience by allowing guests to order at their pace without waiting for server availability.
How to Use
Customers can easily touch the screen to start their order, browse through the menu to select their choices, customize items as desired, and proceed to checkout where they can pay using the integrated payment terminal. The process is designed to be intuitive, with prompts guiding the user through each step.
Supported OS/Application/Industries
The kiosk runs on a flexible Android-based operating system, enabling easy integration with existing restaurant management software and point-of-sale systems.
Benefits & Compatibility
- Enhanced Customer Experience: Reduces wait times and gives customers control over their ordering.
- Increased Operational Efficiency: Automates order taking and payments, freeing up staff to focus on food preparation and service.
- Cost-Effective: Minimizes staffing needs during peak hours and reduces order errors.
Warranty and FAQs
Includes a standard one-year warranty with extended options available. For troubleshooting and setup advice, visit the FAQ section on our website.
Packaging/Weight/Dimension
Designed for easy installation and maintenance, the kiosk is packaged securely to ensure it arrives undamaged and ready for immediate use.
Stock Availability
Contact our sales team for the most current information on availability and lead times, generally within 10-15 working days.
Best Price Guarantee
We are committed to offering the best value and will match any advertised price for similar products, ensuring you receive the most cost-effective solution.
After Sales Support
Our expert team is available to provide ongoing support, helping to resolve any operational issues quickly and efficiently.
Request for Customer Reviews and Testimonials
We encourage all customers to share their experiences with the Taiyun Self-Service Ordering Kiosk to help others make informed decisions.
Get in Touch
For more details or to discuss your specific needs, contact our customer support team. We're here to help you optimize your restaurant operations with the best technology solutions.
Disclaimer
All product details and specifications are subject to change without notice. Images are for illustrative purposes only and may not represent the actual product. Confirm all details with our sales team before making a purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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