NEO Digital
Taiyun 21.5 Inch Touch Screen Food Restaurants Self Ordering Kiosk with Scanner Printer
Taiyun 21.5 Inch Touch Screen Food Restaurants Self Ordering Kiosk with Scanner Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Enhance your restaurant's efficiency with the Taiyun 21.5 Inch Self-Ordering Kiosk. Equipped with a touch screen, scanner, and printer for a complete ordering solution. Perfect for quick and accurate service.
Overview
Revitalize your restaurant's ordering system with the Taiyun 21.5 Inch Touch Screen Food Restaurant Self-Ordering Kiosk. This all-in-one solution features an intuitive touch screen, integrated scanner, and printer, designed to facilitate a seamless, efficient, and user-friendly ordering process for customers.
Product Description
The Taiyun 21.5 Inch Self-Ordering Kiosk is crafted to optimize customer interactions and streamline operations within food service environments. This robust kiosk combines a high-resolution touch screen for easy menu navigation, a scanner for coupon redemption or loyalty card scanning, and a printer for instant receipt generation, enhancing the overall customer experience and speeding up the transaction process.
Key Features
- 21.5-Inch Touch Screen: Provides a clear and responsive interface for easy user navigation.
- Built-In Scanner: Enables quick scanning of QR codes, coupons, and loyalty cards.
- Integrated Printer: Offers convenient on-the-spot printing of receipts and order confirmations.
- Durable Design: Constructed to withstand high usage in busy restaurant settings.
Product Quality and Performance
Built with high-quality components, the Taiyun Self-Ordering Kiosk is engineered for durability and reliability. It is designed to perform consistently under the stress of high-traffic environments, ensuring longevity and minimal downtime.
Specifications
- Display: 21.5-inch capacitive touch screen
- Scanner: Integrated high-resolution scanner for barcodes and QR codes
- Printer: Thermal printer for quick and clear printing
- Connectivity: Wi-Fi enabled, optional Ethernet
- Dimensions: 55 cm x 35 cm x 140 cm
Purpose of Use
Ideal for fast casual restaurants, cafés, and quick-service eateries, this kiosk allows customers to independently place their orders and pay, thereby reducing queue times and enhancing the efficiency of the service.
How to Use
Customers can simply touch the screen to start their order, browse the menu to select items, scan any applicable coupons or loyalty cards, and complete their payment. The kiosk will then print a receipt or order confirmation, concluding the transaction swiftly.
Supported OS/Application/Industries
The kiosk operates on a flexible software platform that can be integrated with various POS systems, making it suitable for a broad range of restaurant types and other food service establishments.
Benefits & Compatibility
- Enhanced Customer Experience: Reduces wait times and allows for a personalized ordering process.
- Increased Operational Efficiency: Automates ordering and payment processes, freeing up staff to focus on food preparation and customer service.
- Cost-Effective: Helps reduce labor costs and improves order accuracy.
Warranty and FAQs
Comes with a one-year warranty, with options for extended service plans. Extensive FAQs and troubleshooting guides are available to assist with common issues and ensure optimal use of the kiosk.
Packaging/Weight/Dimension
The unit is carefully packaged to ensure safe transport and easy installation, designed to fit comfortably within various layouts without extensive modifications.
Stock Availability
Contact our sales team for up-to-date information on availability and lead times. Products are typically available within 10-15 working days from the date of order.
Best Price Guarantee
We are committed to providing the best value and will match any lower price found for similar technology.
After Sales Support
Our dedicated support team is ready to assist with any setup or operational challenges, ensuring your kiosk remains functional and effective.
Request for Customer Reviews and Testimonials
We encourage users to share their experiences with the Taiyun 21.5 Inch Self-Ordering Kiosk to aid others in making informed decisions.
Get in Touch
For more detailed information or specific queries, our customer support team is available to provide expert advice and tailored solutions.
Disclaimer
Specifications and availability are subject to change without notice. Images are for illustrative purposes only and may not represent the actual product. Verify all details with our sales team before proceeding with your purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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