NEO Digital
Sailing Custom Thermal Paper Rolls | Low MOQ | Various Sizes & Weights
Sailing Custom Thermal Paper Rolls | Low MOQ | Various Sizes & Weights
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Secure your custom-sized thermal paper rolls with low minimum order quantities. Ranging from 57x40mm to 60x80mts, perfect for all your POS needs. Click to order and customize your sizes!
Overview
Sailing offers a range of custom thermal paper rolls designed for POS systems, featuring low minimum order quantities and a variety of sizes including 58x40mm, 60mm x 80mts, 57x40mm (48g), 75x55mm, and 79x30mm. These rolls are perfect for businesses seeking flexibility and customization in their printing supplies.
Product Description
Maximize your POS efficiency with Sailing's custom thermal paper rolls, available in diverse sizes and with low minimum order requirements. Whether you need 58x40mm for small receipt printers or 60mm x 80mts for more extensive printing tasks, our thermal paper rolls provide high-quality prints with reduced risk of jams and smudging. Choose the exact specifications to fit your business needs, with the confidence of consistent performance and reliability.
Key Features
- Customizable Sizes: Choose from 58x40mm, 60mm x 80mts, 57x40mm (48g), 75x55mm, and 79x30mm.
- Low MOQ: Order the quantity you need without excess inventory.
- High-Quality Paper: 48gsm and other weights available for superior print clarity.
- Wide Compatibility: Ideal for various POS systems, ATMs, and credit card terminals.
Product Quality and Performance
Our thermal paper is engineered to deliver clear, durable prints with every transaction. The paper's weight and quality are optimized to prevent curling, tearing, or jamming, ensuring a smooth operational flow in your sales or service environment. Each roll undergoes rigorous testing to maintain the highest standards of quality and performance.
Specifications
- Paper Type: Direct Thermal
- Available Sizes: 58x40mm, 60mm x 80mts, 57x40mm (48g), 75x55mm, 79x30mm
- Paper Weight: Options including 48gsm for enhanced durability and print quality
- Core Sizes: Standard and coreless options to match your equipment needs
Purpose of Use
Sailing's thermal paper rolls are designed to meet the varied needs of retail, hospitality, and financial sectors, providing:
- Retail POS Systems: Ideal for printing receipts, coupons, and daily summaries.
- Financial Services: Suitable for ATM receipts and bank transaction printing.
- Hospitality Uses: Perfect for restaurant order printing and hotel billing.
How to Use
- Select the size and weight of the thermal paper roll that matches your printer specifications.
- Install the roll ensuring the thermal side (shiny side) is facing the print head.
- Adjust printer settings if necessary to accommodate the paper weight and size for optimal printing results.
Supported Applications
- Point of Sale (POS) Terminals: Across retail and hospitality industries.
- ATM Machines: For banking institutions needing reliable transaction printouts.
- Credit Card Terminals and Kiosks: Where quick and clear printing is essential.
Benefits & Compatibility
- Flexibility in Ordering: Low MOQs allow for tailored order sizes, reducing waste and storage needs.
- Enhanced Print Quality: High-grade materials ensure prints are legible and durable.
- Cost-Effective: Competitive pricing and customized quantities maximize your budget efficiency.
Warranty and FAQs
Includes a standard one-year warranty covering defects in materials and craftsmanship. Our FAQ section offers tips for maintaining optimal print quality and extending the life of your thermal paper.
Packaging/Weight/Dimension
Each batch of thermal paper rolls is carefully packaged to protect them from moisture, dust, and light, ensuring they retain their quality from warehouse to use.
Shop Today & Receive Your Delivery
Leverage our fast and reliable delivery services to keep your operations running without interruption. Customize your order according to your specific business needs.
Best Price Guarantee
We offer our thermal paper rolls at competitive prices, ensuring you get the best value for your specific requirements.
After Sales Support
Our customer service team is ready to assist with any product-related inquiries or issues, offering expert advice and effective solutions.
Request for Customer Reviews and Testimonials
We encourage you to share your experiences with our thermal paper rolls. Your feedback is crucial for us to continuously improve our products and services.
Stock Availability
Please contact our sales team to check the availability of our custom thermal paper rolls before placing your order, ensuring timely and efficient delivery.
Get in Touch
For more information or to provide feedback, please contact our customer service team. We are committed to providing exceptional service and ensuring your complete satisfaction with every purchase.
Disclaimer
All information provided is for general purposes only and may change without notice. Product images are illustrative and may not accurately represent the actual product. Confirm all details with our sales team before making a purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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