NEOTECH
TM-T70II-DT
TM-T70II-DT
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The TM-T70II-DT Intelligent POS Printer stands out with its built-in processing power and web server, making it a powerhouse for handling complex transactions efficiently. This model is specifically designed to operate as a standalone unit or part of a cloud-based system, perfectly suited for retail, hospitality, and service environments where space and efficiency are priorities.
Key Features
- Built-in Processing Capability: Equipped with a powerful internal processor that allows it to run applications directly, reducing the need for additional hardware.
- Integrated Web Server: Facilitates direct management of POS applications via a built-in web server, enhancing system integration.
- Front-Facing Operation: Designed for under-counter installation, all controls and paper loading are accessible from the front.
- High-Speed Printing: Capable of producing receipts at speeds up to 250 mm/sec, ensuring quick service.
- Multiple Connectivity Options: Includes USB, Ethernet, and optional Wi-Fi connectivity, supporting a wide range of POS setups.
Product Quality and Performance
The TM-T70II-DT is designed to deliver top-notch performance and reliability:
- Durability: Built to withstand the demands of continuous operation in high-traffic environments.
- Ease of Use: Offers an intuitive setup and simple maintenance, ideal for busy retail and hospitality settings.
- Energy Efficiency: Optimized for low power consumption, reducing operational costs.
Specifications
- Dimensions: 125mm x 194mm x 114mm
- Print Speed: Up to 250 mm/sec
- Resolution: 203 dpi
- Connectivity Options: USB, Ethernet, optional Wi-Fi
- Paper Width: Supports up to 80mm
Purpose of Use
Ideal for:
- Retail Stores: Enhances checkout processes with fast, reliable printing and minimal hardware requirements.
- Hospitality Venues: Streamlines order and payment processing in restaurants and cafes.
- Service Industries: Supports ticketing, order management, and other services with standalone capability.
How to Use
- Installation: Easily integrates into existing systems with flexible connectivity and compact design.
- Operation: Simple to operate with front access for all features, making it user-friendly for daily tasks.
- Maintenance: Requires minimal maintenance, with easy-to-follow procedures for routine upkeep.
Supported OS/Applications/Industries
- Operating Systems: Compatible with most major operating systems, including Windows and Linux.
- Applications: Well-suited for any business that requires efficient, integrated printing solutions.
- Industries: Especially beneficial in retail, hospitality, and service sectors where space saving and efficiency are crucial.
Benefits & Compatibility
- Integrated Control: Offers a high degree of control and customization directly from the printer, reducing dependency on external PCs.
- Space-Saving Design: Its compact form factor is ideal for environments with limited space.
- Enhanced Efficiency: Quick print speeds and reliable performance improve overall transaction speed and customer satisfaction.
Warranty and FAQs
- Warranty: Comes with a standard one-year warranty, with extended options available.
- FAQs: Detailed FAQs and support documentation available online to help users maximize the printer's capabilities.
Delivery Services (UAE)
- Reliable and Swift Delivery: Ensures fast and secure delivery across the UAE, supporting quick setup and integration.
After Sales Support
- Comprehensive Support: Our expert support team is dedicated to providing excellent after-sales service to ensure smooth operation and satisfaction.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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