NEOTECH
TM-T20II-i
TM-T20II-i
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The TM-T20II-i Intelligent POS Printer is a breakthrough in point-of-sale technology, offering businesses a smart, efficient solution for managing retail and hospitality transactions. This model enhances the popular TM-T20 series with advanced connectivity and cloud integration, making it ideal for environments that require streamlined operations and robust functionality.
Key Features
- Smart Device Integration: Enables direct control and operation from mobile devices without the need for a traditional PC.
- Cloud Connectivity: Allows for seamless cloud integration to access and print from online applications.
- High-Speed Printing: Delivers receipts at speeds up to 200 mm/sec, enhancing customer service with reduced wait times.
- Energy Efficient: Designed to be low on power consumption while maintaining high performance.
- Easy Setup and Maintenance: Simplifies installation and daily operation with intuitive features and minimal maintenance requirements.
Product Quality and Performance
The TM-T20II-i stands out for its performance and reliability:
- Consistent Output: Provides high-quality, clear printing for receipts, ensuring readability and professionalism.
- Durability: Robust construction designed to withstand the demands of busy commercial environments.
- Versatility: Supports a wide range of media types and sizes for various printing needs.
Specifications
- Dimensions: 140mm x 199mm x 146mm
- Print Speed: Up to 200 mm/sec
- Resolution: 203 dpi
- Connectivity Options: USB, Ethernet, optional Wi-Fi
- Paper Width: Supports up to 80mm
Purpose of Use
Ideal for:
- Retail Stores: Streamlines the checkout process with quick, reliable receipt printing.
- Restaurants and Cafes: Efficiently manages order printing, improving kitchen and service speed.
- Hospitality Venues: Handles guest transactions and service requests swiftly and professionally.
How to Use
- Installation: Easy to integrate with existing systems, with step-by-step guidance available.
- Operation: Features user-friendly controls for effortless daily use.
- Maintenance: Low-maintenance design with easy access for routine care and troubleshooting.
Supported OS/Applications/Industries
- Operating Systems: Compatible with major operating systems, including iOS, Android, Windows, and macOS.
- Applications: Well-suited for a variety of POS applications, from retail sales to restaurant order management.
- Industries: Retail, hospitality, and any business environment that values efficient, smart printing solutions.
Benefits & Compatibility
- Enhanced Efficiency: Quick printing speeds and reliable connectivity enhance operational efficiency.
- Smart Technology: Integrates easily with modern POS systems and cloud-based platforms.
- Cost-Effective: Reduces overall running costs through energy efficiency and minimal maintenance needs.
Warranty and FAQs
- Warranty: Comes with a one-year standard warranty, with extended warranties available.
- FAQs: Comprehensive online resources provide support and answer common questions to maximize printer utility.
Delivery Services (UAE)
- Reliable Delivery: Ensures fast and secure delivery across the UAE, facilitating swift installation and operation.
After Sales Support
- Expert Support: Our dedicated support team offers exceptional service to ensure your printing needs are met effectively.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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