NEOTECH
Epson TMU 950 (Black)
Epson TMU 950 (Black)
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Epson TM-U950 (Black) is a versatile and robust multifunction printer designed to meet the demanding needs of both the finance and hospitality industries. Known for its reliability and high performance, this printer can handle a variety of printing tasks including receipts, journals, and slips, making it an invaluable tool for businesses that require multi-part printing capabilities.
Key Features
- High-Speed Printing: Offers high-speed performance for printing multi-part slips and receipts, ensuring efficient customer transactions.
- Versatile Paper Handling: Capable of handling up to three different paper widths, accommodating various printing needs from receipts to full-sized documents.
- Two-Color Printing: Supports two-color printing in black and red, enhancing the readability of receipts and highlighting important details.
- Reliable Impact Printing: Uses impact printing technology to handle multiple copies including one original plus four copies.
Product Quality and Performance
- Durability: Constructed with a durable design to withstand the rigors of heavy use in environments like kitchens and retail counters.
- Print Quality: Delivers crisp, clear prints that are easy to read, which is essential for maintaining accurate financial records.
Specifications
- Print Method: Dot matrix impact printing.
- Print Speed: Up to 311 characters per second for efficient throughput.
- Paper Width: Supports paper widths of 69.5 mm, 76 mm, and 82.5 mm.
- Connectivity: Comes with a built-in USB and parallel interface, enhancing its compatibility with existing systems.
Purpose of Use
The Epson TM-U950 is ideally suited for applications in banking for teller stations, retail environments for complex transactions, and hospitality settings for managing large-scale food and beverage services.
How to Use
- Setup: Easy to install with plug-and-play setup. Connect to a compatible POS system or computer, install the necessary drivers, and it is ready to operate.
- Operation: Simple to load with paper and easy to operate with minimal training required, thanks to its user-friendly design.
Supported OS/Application/Industries
- System Compatibility: Fully compatible with Windows operating systems, making it easy to integrate into most point-of-sale systems.
Benefits & Compatibility
- Efficiency: Improves transaction speeds with its quick print capabilities, reducing customer wait times.
- Flexibility: Offers the flexibility to print on different types of media, making it suitable for a variety of business applications.
Warranty and FAQs
- Warranty: Includes a standard one-year warranty that ensures peace of mind and reliability.
- FAQs: A comprehensive FAQ section on NEO Digital’s website provides support and troubleshooting advice.
Delivery Services (UAE)
- Prompt and Secure Delivery: NEO Digital ensures that the Epson TM-U950 is delivered quickly and securely across the UAE, facilitating immediate setup and utilization.
After Sales Support
- Dedicated Support: Provides extensive after-sales support, including technical help and maintenance tips to maximize the printer's performance.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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