NEOTECH
Dyson V15 Detect Extra Cordless Vacuum
Dyson V15 Detect Extra Cordless Vacuum
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Dyson V15 Detect Extra Cordless Vacuum is a powerhouse in home cleaning technology, equipped with innovative features that redefine what a vacuum can do. From laser dust detection to an acoustic piezo sensor that adjusts suction power in real-time, this model offers unparalleled efficiency and effectiveness for maintaining a spotless home environment.
Key Features
- Laser Dust Detection: A precisely-angled laser illuminates microscopic dust on hard floors, making the invisible visible.
- Piezo Sensor Technology: Measures dust particles 15,000 times a second to automatically adjust suction power for the most efficient clean.
- Powerful Dyson Hyperdymium™ motor: Delivers Dyson’s highest suction power on a cordless vacuum.
- Advanced Whole-Machine Filtration: Traps 99.99% of particles, dust, and allergens as small as 0.3 microns.
- Intelligent LCD Screen: Displays real-time performance updates, including current power mode, remaining run time, and maintenance alerts.
Product Quality and Performance
Designed for durability and powered by the latest in vacuum technology, the Dyson V15 Detect Extra excels in performance across all types of floors and challenges, from deep-set dirt to fine dust particles. Its adaptability and ease of use ensure a comprehensive clean with minimal effort.
Specifications
- Dimensions: 250 mm x 1266 mm x 250 mm
- Weight: 3.1 kg
- Dustbin Capacity: 0.76 liters
- Suction Power: Up to 230 Air Watts
- Battery Life: Up to 60 minutes of fade-free power per charge
- Charging Time: 4.5 hours
Purpose of Use
This vacuum is perfect for:
- Homeowners desiring a state-of-the-art cleaning appliance that tackles various cleaning scenarios with ease.
- Families or individuals with allergies or pets, benefiting from advanced filtration and precise dust removal.
- Technology enthusiasts who value smart, high-performance home gadgets.
How to Use
- Setup: Charge the vacuum fully before first use. Attach the desired cleaning head.
- Operation: Use the laser slim fluffy cleaner head for hard floors to detect and clean dust particles. Switch to the High Torque cleaner head for carpets. Adjust suction power as needed and monitor the LCD for real-time feedback.
- Maintenance: Regularly empty the dustbin, wash or replace filters as indicated, and check for blockages.
- Troubleshooting: Refer to the user manual for guidance on resolving any performance issues or alerts indicated on the LCD screen.
Supported Applications
- Precision Cleaning on Hard Floors: Enhanced visibility of dust enables thorough cleaning.
- Deep Cleaning on Carpets: Automatically increases suction power where needed.
- Versatile Use with Attachments: Comes with tools for crevices, upholstery, and delicate surfaces, making it adaptable to any cleaning task.
Benefits & Compatibility
- Advanced Cleaning Technology: Ensures a deeper clean with less effort, adapting to different surfaces and levels of dirt.
- User-Friendly Interface: Real-time insights via the LCD screen improve usability and maintenance.
- Long Battery Life: Delivers extended cleaning periods with robust battery performance, suitable for larger homes.
Warranty and FAQs
Includes a two-year limited warranty. NEO Digital’s FAQ section provides additional support for maximizing the use of your vacuum.
Delivery Services (UAE)
NEO Digital ensures fast and secure delivery across the UAE, guaranteeing that your Dyson V15 Detect Extra arrives ready to tackle any cleaning challenge.
After Sales Support
Our customer service team is available to assist with any questions about the vacuum’s features or maintenance, ensuring you can fully utilize its capabilities.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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