NEOTECH
POSTOUCH POS SYSTEM PT-3500P
POSTOUCH POS SYSTEM PT-3500P
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
Elevate Your Business Operations with the POSTOUCH PT-3500P POS System
Step up your operational capabilities with the POSTOUCH PT-3500P, a high-performance POS system tailored for the demanding needs of modern retail and hospitality industries. Combining robust construction with advanced functionality, this system ensures seamless transactions and reliable service, day in and day out.
Key Features
- Powerful Processing: Equipped with an Intel i3 processor, providing rapid response times and handling multiple applications effortlessly.
- Durable Touchscreen: Features a 15-inch resistive touchscreen designed to withstand heavy daily use in harsh environments.
- Expandable Memory and Storage: Comes with 4GB RAM and 64GB SSD as standard, with options to expand for greater performance and storage needs.
- Extensive Connectivity: Offers a range of interfaces including USB, serial, Ethernet, and optional Wi-Fi, ensuring easy integration with various peripherals and networks.
Product Quality and Performance
The POSTOUCH PT-3500P is built for longevity and superior performance:
- High Reliability: Designed to operate continuously in high-traffic settings without faltering, ensuring uninterrupted business operations.
- Robust Build: Constructed with high-quality materials that stand up to the rigors of busy commercial environments.
- Positive Feedback: Regularly receives praise from users for its dependable performance and ease of use.
Specifications
- Processor: Intel i3
- Memory: 4GB DDR3 (expandable up to 16GB)
- Storage: 64GB SSD (expandable)
- Display: 15-inch resistive touchscreen
- Connectivity: USB, Serial, Ethernet, optional Wi-Fi
- Operating System: Compatible with Windows 10
- Dimensions: 400mm x 300mm x 200mm
- Weight: 7 kg
Purpose of Use
Ideal for businesses that require a robust, efficient POS system capable of handling high-volume transactions and extended operating hours, such as busy retail stores, restaurants, and bars.
How to Use
The PT-3500P is designed for easy setup and operation, with user-friendly software that minimizes the learning curve for new staff. Maintenance is straightforward, ensuring the system remains operational with minimal downtime.
Supported OS/Application/Industries
- Operating Systems: Fully supports Windows 10, offering compatibility with a wide range of retail and hospitality applications.
- Industries: Perfectly suited for any sector requiring a durable and reliable POS system to manage daily transactions and customer interactions effectively.
Benefits & Compatibility
- Enhanced Customer Service: Speeds up transactions, reducing wait times and improving the overall customer experience.
- Flexible Integration: Adapts easily to existing business setups, enhancing system functionality without significant modifications.
Warranty and FAQs
- Warranty Information: Includes a comprehensive one-year warranty, with extended options available for additional protection and peace of mind.
- FAQs: Detailed FAQ section on NEO Digital helps users solve common issues and optimize system performance.
Delivery Services (UAE)
NEO Digital provides fast, reliable delivery across the UAE, ensuring that your new POS system is delivered and set up swiftly.
After Sales Support
Our expert team offers exceptional after-sales support, assisting with any technical queries or issues to ensure your system operates efficiently.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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