NEOTECH
TM-T88VI-DT2
TM-T88VI-DT2
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The TM-T88VI-DT2 Intelligent POS Printer is an innovative solution designed to meet the dynamic needs of modern retail, hospitality, and service environments. Building on the TM-T88 series' legacy, this model offers upgraded features such as dual-network connectivity and advanced paper-saving functions, making it a versatile choice for any business looking to enhance operational efficiency and customer experience.
Key Features
- Dual-Network Technology: Allows simultaneous connection to multiple networks, ensuring uninterrupted service and flexibility in network management.
- High-Speed Printing: Capable of speeds up to 350 mm/sec, making it one of the fastest in its class, reducing customer wait times.
- Advanced Paper-Saving Function: Reduces paper usage by up to 49% with backward paper feeding, which is both eco-friendly and cost-effective.
- Multi-Interface Capability: Includes USB, Ethernet, and optional Wi-Fi and Bluetooth, accommodating various setup needs.
- Cloud and Web POS Integration: Supports printing from web-based applications, facilitating seamless integration into cloud POS systems.
Product Quality and Performance
The TM-T88VI-DT2 is designed for high reliability and outstanding performance:
- Enhanced Durability: Constructed to withstand demanding retail and hospitality settings.
- Superior Print Quality: Delivers sharp, clear prints that enhance receipt readability and branding.
- Ease of Maintenance: Engineered for easy access and simple maintenance to minimize downtime.
Specifications
- Dimensions: 145mm x 195mm x 148mm
- Print Speed: Up to 350 mm/sec
- Resolution: 180 dpi
- Connectivity Options: USB, Ethernet, optional Wi-Fi and Bluetooth
- Paper Width: Supports up to 80mm
Purpose of Use
Ideal for:
- Retail Stores: Enhances the checkout process with quick, efficient receipt printing.
- Hospitality Venues: Speeds up order processing in restaurants and cafes.
- Healthcare Facilities: Efficiently handles patient registrations and service billing.
How to Use
- Installation: Follow straightforward installation instructions for quick setup.
- Operation: Utilize intuitive features for daily operations without extensive training.
- Maintenance: Conduct routine maintenance easily with accessible components.
Supported OS/Applications/Industries
- Operating Systems: Fully compatible with Windows, iOS, Android, and Linux.
- Applications: Suitable for various applications across retail, hospitality, and healthcare sectors.
- Industries: Particularly useful for businesses that require fast, reliable printing capabilities.
Benefits & Compatibility
- Operational Efficiency: Increases transaction speed with fast printing and reduced paper usage.
- Connectivity Flexibility: Offers various connectivity options to fit diverse technological environments.
- Environmental Sustainability: Promotes reduced paper waste, aligning with green business practices.
Warranty and FAQs
- Warranty: Includes a standard one-year warranty, with extended options available for additional peace of mind.
- FAQs: Access to comprehensive online resources for troubleshooting and optimizing printer usage.
Delivery Services (UAE)
- Efficient and Secure Delivery: Fast, reliable delivery across the UAE, ensuring minimal disruption to business operations.
After Sales Support
- Robust Customer Support: Dedicated support team available to resolve issues and ensure long-term satisfaction.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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