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NEO Digital

SII RP-E10 series

SII RP-E10 series

Regular price Dhs. 1,112.00 AED
Regular price Dhs. 1,162.00 AED Sale price Dhs. 1,112.00 AED
Sale Sold out
Tax included. Shipping calculated at checkout.

Shipping

Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Overview

The SII RP-F10 series represents a cutting-edge addition to POS printing technology, designed to offer superior performance in fast-paced retail and hospitality environments. These printers are engineered to enhance operational efficiency with their high-speed printing and reliability, making them an ideal choice for businesses looking to improve transaction speed and customer service.

Key Features

  • High-Speed Printing: Capable of printing at speeds that significantly reduce customer wait times, enhancing the overall transaction experience.
  • Compact Design: Features a minimal footprint that conservatively uses counter space without compromising functionality.
  • Versatile Connectivity: Includes options for USB, Bluetooth, and Wi-Fi connectivity, ensuring seamless integration with various POS systems.
  • Durable Construction: Built to endure the rigors of heavy daily use, making it suitable for any high-demand retail or hospitality setting.
  • User-Friendly Interface: Designed for easy operation, allowing for quick paper changes and simple troubleshooting steps.

Product Quality and Performance

The RP-F10 series is renowned for its robustness and reliability, delivering consistent performance under the demands of a high-volume environment. Its thermal printing technology ensures fast and clear prints, making it a dependable tool for any business that requires efficient receipt or order printing.

Specifications

  • Dimensions: 114 mm x 120 mm x 115 mm
  • Print Method: Direct thermal
  • Resolution: 203 dpi
  • Maximum Print Width: 80 mm
  • Print Speed: Up to 250 mm/second
  • Connectivity: USB, Bluetooth, Wi-Fi (optional)

Purpose of Use

The SII RP-F10 series is ideally suited for businesses in the retail and hospitality sectors that require a fast, reliable, and easy-to-use printing solution. Whether it's printing receipts, tickets, or order confirmations, the RP-F10 series provides seamless functionality to support busy point-of-sale operations.

How to Use

To maximize the benefits of your SII RP-F10 series printer:

  1. Installation: Connect the printer to your POS system via the desired interface (USB, Bluetooth, Wi-Fi). Install any necessary drivers or software.
  2. Operation: Load the paper roll, configure the print settings through your POS system, and begin using the printer for daily transactions.
  3. Maintenance: Perform regular cleaning of the printer head and cutter to maintain optimal performance. Follow the manufacturer's instructions for routine maintenance.
  4. Troubleshooting: Refer to the user manual for common issues and solutions. For more complex problems, contact NEO Digital’s support team.

Supported OS/Application/Industries

The RP-F10 series supports a range of operating systems, including Windows, Android, and iOS, making it highly adaptable for various POS setups. It is particularly useful in retail stores, restaurants, cafes, and any business that processes high volumes of transactions daily.

Benefits & Compatibility

  • Enhanced Transaction Speed: Quick print speeds help to streamline the checkout process, improving the overall customer experience.
  • Space Efficiency: Its compact size allows for installation in environments where space is limited, such as small counters or mobile carts.
  • Reliable Performance: Designed to withstand continuous operation, ensuring that business operations are not interrupted.

Warranty and FAQs

The RP-F10 series comes with a standard one-year warranty, which covers parts and labor for repairs due to manufacturing defects. NEO Digital's FAQ section provides further insights into the product's capabilities and troubleshooting tips.

Delivery Services (UAE)

NEO Digital offers reliable and prompt delivery services across the UAE, ensuring that your new printer arrives ready for immediate installation and use.

After Sales Support

Our dedicated support team is available to help with setup, integration, or any operational queries, ensuring you get the most out of your SII RP-F10 series printer.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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