NEOTECH
POSTOUCH POS SYSTEM PT-6000U
POSTOUCH POS SYSTEM PT-6000U
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
Streamline Your Operations with the POSTOUCH PT-6000U POS System
The POSTOUCH PT-6000U POS System is a powerhouse of functionality and reliability, tailored for businesses that demand high performance in fast-paced environments. With its robust design and advanced features, the PT-6000U enhances transaction efficiency and offers exceptional user experiences in retail, hospitality, and beyond.
Key Features
- High Performance: Powered by an Intel Core i5 processor for swift and efficient operations.
- Enhanced Display: Features a 15-inch LED touchscreen with multi-touch capabilities, providing a clear and responsive user interface.
- Superior Durability: Constructed with industrial-grade materials to withstand rigorous daily use and environmental conditions.
- Flexible Connectivity: Equipped with multiple USB ports, Ethernet, and Wi-Fi options, ensuring seamless integration with various peripherals and networks.
Product Quality and Performance
The POSTOUCH PT-6000U is built to deliver:
- Unmatched Reliability: Engineered to perform consistently under the pressure of high transaction volumes, ensuring minimal downtime.
- Premium Build Quality: Offers a solid construction that can endure the wear and tear of everyday use, even in harsh environments.
- Positive User Feedback: Widely acclaimed for its speed, reliability, and ease of use, making it a preferred choice among industry professionals.
Specifications
- Processor: Intel Core i5
- Memory: 8GB RAM, expandable up to 16GB
- Storage: 128GB SSD for rapid data access and storage
- Display: 15-inch LED touchscreen
- Connectivity: USB, Ethernet, Wi-Fi
- Operating System: Supports Windows 10 Pro
- Dimensions: 400mm x 300mm x 250mm
- Weight: 6.5 kg
Purpose of Use
Ideal for high-traffic retail stores, bustling restaurants, and any commercial setting where efficiency and reliability are paramount. The PT-6000U is designed to manage heavy workflows, enhance customer interactions, and improve overall operational efficiency.
How to Use
The PT-6000U is user-friendly and comes with comprehensive instructions for quick setup and operation. Its software is intuitive, making it accessible for staff with minimal training.
Supported OS/Application/Industries
- Operating Systems: Compatible with Windows 10 Pro, offering robust support for a wide array of POS applications.
- Industries: Especially suited for the retail and hospitality sectors, but versatile enough for use in healthcare, finance, and other service-oriented industries.
Benefits & Compatibility
- Enhanced Transaction Speeds: Reduces wait times with its high-speed processing and responsive touchscreen.
- Versatile Integration: Adapts seamlessly to existing systems and can be customized with various peripherals to meet specific business needs.
Warranty and FAQs
- Warranty Information: Comes with a standard one-year warranty, with options for extended service plans to ensure ongoing support and maintenance.
- FAQs: An extensive FAQ section on NEO Digital addresses common operational questions, helping users maximize the system's capabilities.
Delivery Services (UAE)
NEO Digital provides efficient and reliable delivery services across the UAE, ensuring that your new POS system is delivered safely and set up swiftly.
After Sales Support
Our dedicated after-sales support team is available to provide expert assistance and ensure that any issues with the POSTOUCH PT-6000U are resolved promptly, maintaining high levels of operational readiness.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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