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Citizen Systems CL-E331 Thermal Transfer + Direct Thermal (White)

Citizen Systems CL-E331 Thermal Transfer + Direct Thermal (White)

Regular price Dhs. 2,170.00 AED
Regular price Dhs. 2,275.00 AED Sale price Dhs. 2,170.00 AED
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Tax included. Shipping calculated at checkout.


Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Citizen Systems CL-E331 Thermal Transfer + Direct Thermal Printer – White"


The Citizen Systems CL-E331 in white is a sophisticated addition to any business setting, combining stylish aesthetics with the functional versatility of both thermal transfer and direct thermal printing technologies. This printer is designed for businesses that demand high flexibility and performance in their printing operations, suitable for a wide range of applications.

Product Description:

The CL-E331 stands out with its elegant white casing and advanced printing capabilities. It seamlessly switches between thermal transfer for durable, long-lasting labels and direct thermal for quick, temporary labels and receipts, making it incredibly adaptable for various business needs. The printer boasts a high resolution of 300 dpi, ensuring that each print is precise and clear, whether it's for barcodes, shipping labels, or retail tags.

Key Features:

  • Dual Printing Technology: Offers the flexibility of thermal transfer and direct thermal printing.
  • High Resolution: 300 dpi for sharp, detailed outputs.
  • Sleek White Design: Adds a modern touch to professional environments.
  • Media Handling Versatility: Accommodates a wide range of media types and sizes.
  • Connectivity Options: Features USB, Ethernet, and optional Wi-Fi for easy integration.

Product Quality and Performance:

The CL-E331 is renowned for its reliability and durability, engineered to handle the demands of continuous printing in environments such as retail, manufacturing, and healthcare. Its dual-mode functionality allows for efficient adaptation to varying printing requirements, enhancing productivity and reducing downtime.


  • Dimensions: 220mm x 300mm x 190mm
  • Weight: 4.6 kg
  • Printing Methods: Thermal Transfer and Direct Thermal
  • Max Print Width: 4.1 inches
  • Max Roll Diameter: 5 inches
  • Resolution: 300 dpi
  • Interface: USB, Ethernet, Optional Wi-Fi

Purpose of Use:

This versatile printer is perfect for businesses that need to switch between different label types, such as durable labels for outdoor use or temporary labels for shipping and receipts. It's particularly valuable in settings where presentation and performance are equally important.

How to Use:

Set up the CL-E331 by connecting it to your network or computer, loading the desired media, and selecting the appropriate printing mode based on your specific needs. Routine maintenance includes regular cleaning of the print head and occasional firmware updates to ensure continued high performance.

Supported OS/Application/Industries:

The CL-E331 is compatible with various operating systems, including Windows, macOS, and Linux, making it a versatile choice for industries ranging from retail to healthcare and manufacturing.

Benefits & Compatibility:

With its dual printing capabilities, the CL-E331 enhances operational flexibility, allowing organizations to cater to both permanent and temporary printing needs with a single device. Its elegant design ensures it fits seamlessly into any modern business environment, while its robust functionality meets diverse industrial requirements.

Warranty and FAQs:

Comes with a one-year manufacturer's warranty. NEO Digital provides an extensive support section with FAQs and troubleshooting tips to help users maximize the utility of their printer.

Delivery Services (UAE):

NEO Digital ensures fast and secure delivery throughout the UAE, so your new printer is set up and ready to go with minimal delay.

After Sales Support:

Our dedicated support team is committed to ensuring customer satisfaction and is readily available to assist with any queries or issues that arise.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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