NEOTECH
POSTOUCH POS SYSTEM PT-8000U
POSTOUCH POS SYSTEM PT-8000U
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
Drive Business Excellence with the POSTOUCH PT-8000U POS System
Elevate your business capabilities with the POSTOUCH PT-8000U, a top-tier POS system designed for peak performance in demanding retail and hospitality environments. This system combines advanced hardware with user-friendly features to deliver seamless transactions and superior service.
Key Features
- Advanced Processor: Equipped with a powerful Intel Core i7 processor to handle complex tasks and high-volume transactions swiftly.
- Enhanced Display Technology: Features a 17-inch LED touchscreen that offers crystal clear visuals and responsive touch functionality, enhancing user and customer interactions.
- Robust Build: Engineered with premium materials for maximum durability and reliability, even in the toughest environments.
- Extensive Connectivity: Supports a wide range of peripherals and networks with USB, Ethernet, and Wi-Fi options, ensuring comprehensive integration capabilities.
Product Quality and Performance
The POSTOUCH PT-8000U stands out for its exceptional performance:
- Unparalleled Efficiency: Designed to boost transaction speeds and reduce processing times, enhancing overall operational efficiency.
- Top-Quality Construction: Built to last with high-quality components that ensure longevity and continuous performance.
- Customer Endorsements: Consistently receives high ratings from users for its reliability, speed, and ease of use.
Specifications
- Processor: Intel Core i7
- Memory: 16GB RAM, expandable up to 32GB
- Storage: 256GB SSD for superior data access speed
- Display: 17-inch LED touchscreen
- Connectivity: USB, Ethernet, Wi-Fi
- Operating System: Windows 10 Pro
- Dimensions: 450mm x 350mm x 300mm
- Weight: 8 kg
Purpose of Use
Perfect for high-traffic retail outlets, upscale restaurants, or any business setting that requires robust and reliable POS functionality to manage extensive customer interactions and complex transactions.
How to Use
The PT-8000U is straightforward to set up and operate. It comes with a detailed user manual that guides you through installation, daily use, and troubleshooting, ensuring smooth operation from day one.
Supported OS/Application/Industries
- Operating Systems: Fully compatible with Windows 10 Pro, which supports a wide array of business applications.
- Industries: Ideal for high-volume retail, fine dining, luxury hospitality, and more, where efficiency and reliability are crucial.
Benefits & Compatibility
- Streamlined Operations: Helps streamline operations with its fast processing capabilities, reducing customer wait times and improving service quality.
- Easy Integration: Seamlessly integrates with existing systems and peripherals, enhancing functionality without the need for extensive reconfiguration.
Warranty and FAQs
- Warranty Information: Includes a two-year manufacturer's warranty, reflecting the system’s reliability and the company's commitment to quality.
- FAQs: An extensive FAQ section on NEO Digital provides insights and solutions to enhance user experience and system management.
Delivery Services (UAE)
NEO Digital offers prompt and secure delivery services across the UAE, ensuring that your system is delivered and ready for operation as quickly as possible.
After Sales Support
Our dedicated after-sales support team provides comprehensive service to address any technical issues, ensuring your system continues to operate effectively.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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