NEOTECH
Citizen Systems CT-E351 (Black)
Citizen Systems CT-E351 (Black)
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Citizen Systems CT-E351 Direct Thermal Printer (Black)"
Overview:
The Citizen Systems CT-E351 in black is a stylish and efficient direct thermal printer, perfect for businesses that require fast, reliable receipt printing in a sleek, modern design. It's particularly well-suited for high-end retail environments and upscale restaurants where appearance is key.
Product Description:
The CT-E351 blends aesthetic appeal with functionality, offering a fast print speed of 250 mm per second and a resolution of 203 dpi to ensure quick, crisp, and clear prints. Its compact footprint and elegant black finish make it a subtle addition to any sophisticated point-of-sale system. The printer features front-exit printing, which prevents damage from moisture or debris, making it ideal for the hospitality industry. It includes USB and Ethernet connectivity for easy integration into existing systems, plus optional Wi-Fi and Bluetooth for wireless operations.
Key Features:
- Direct Thermal Printing: Efficient and reliable printing for receipts and tickets.
- Elegant Design: Black casing enhances the professional appearance of business interiors.
- High Print Speed: Operates at a speed of 250 mm per second to improve transaction efficiency.
- High Resolution: 203 dpi ensures that every printout is sharp and easy to read.
- Multiple Connectivity Options: USB, Ethernet, and optional wireless connections like Wi-Fi and Bluetooth.
- Front-Exit Printing: Keeps receipts clean and undamaged from counter spills.
Product Quality and Performance:
The CT-E351 is constructed with durability in mind, ideal for busy retail and hospitality settings that demand consistent performance throughout the day. Its rapid print capabilities help reduce customer wait times, enhancing overall service efficiency.
Specifications:
- Dimensions: 125mm x 180mm x 108mm
- Weight: 1.5 kg
- Print Method: Direct Thermal
- Print Speed: 250 mm/sec
- Resolution: 203 dpi
- Interface: USB, Ethernet, Optional Wi-Fi, Bluetooth
Purpose of Use:
This printer is designed for any retail or hospitality business that values both functionality and style, such as boutique shops, luxury hotels, and fine dining restaurants. It's also suitable for ticketing offices and event venues where quick, reliable ticket printing is crucial.
How to Use:
Connect the CT-E351 to your point-of-sale system using the available interfaces, load the thermal paper roll, and configure the settings through the onboard control panel. Regular maintenance includes cleaning the print head and sensor to ensure ongoing reliability and performance.
Supported OS/Application/Industries:
The CT-E351 is compatible with most operating systems, including Windows, making it a versatile option for integrating with various POS systems and applications across multiple industries.
Benefits & Compatibility:
The printer's sleek design and high-speed printing capabilities make it an asset for businesses looking to streamline their operations while maintaining a high-end look. Its compact size allows for easy placement without sacrificing valuable counter space.
Warranty and FAQs:
Includes a two-year manufacturer's warranty. NEO Digital provides a comprehensive support portal with FAQs and troubleshooting guides to maximize the usage of the printer.
Delivery Services (UAE):
NEO Digital offers fast and reliable delivery services across the UAE, ensuring that your new printer is set up and operational as quickly as possible.
After Sales Support:
Our dedicated support team is ready to provide expert assistance and address any issues, ensuring that your printing needs are met with satisfaction and efficiency.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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