NEOTECH
EasyPos EPR303 Receipt Printer
EasyPos EPR303 Receipt Printer
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
EasyPos EPR303 Receipt Printer
Overview:
The EasyPos EPR303 Receipt Printer is designed to meet the demanding needs of busy retail and hospitality environments, offering high-speed printing and robust reliability. This printer is ideal for businesses that require fast, clear receipts to keep transactions flowing smoothly.
Product Description:
The EasyPos EPR303 stands out with its advanced thermal printing technology, ensuring quick and quiet operations. It features an auto-cutter for clean and consistent receipt cuts, enhancing customer interactions at the point of sale. The printer supports both USB and Ethernet connections, providing flexible integration options into various POS systems.
Key Features:
- High-Speed Thermal Printing: Delivers receipts quickly to keep up with the pace of busy environments.
- Auto-Cutter Functionality: Automatically cuts receipts, providing a professional and tidy finish.
- Versatile Connectivity: Includes USB and Ethernet ports for easy integration with existing systems.
- Compact Design: Fits neatly in tight spaces, ideal for small countertops.
- Durable Build: Engineered to withstand the rigors of heavy daily use.
Product Quality and Performance:
The EPR303 is built to perform in high-pressure settings, featuring a durable construction that can handle continuous operation throughout the day. Its thermal print technology not only provides exceptional clarity and speed but also reduces maintenance requirements, as there are no inks or toners to replace.
Specifications:
- Model: EasyPos EPR303
- Printing Method: Direct thermal
- Connectivity: USB, Ethernet
- Print Speed: Noted for its rapid output capabilities (specific speeds can be detailed)
- Features: Auto-cutter, dual connectivity
- Dimensions: Compact dimensions provided based on product details
Purpose of Use:
This printer is particularly suited for retail stores, food service establishments, and any other business where efficient, reliable receipt printing is crucial. It is designed to enhance customer service by reducing wait times and streamlining the checkout process.
How to Use:
To get started with the EPR303, connect it to your point of sale system using either the USB or Ethernet port, install the thermal paper, and configure it according to your system’s settings. The auto-cutter is particularly useful in fast-paced environments, ensuring that each customer receives a neatly trimmed receipt.
Supported OS/Application/Industries:
The EPR303 is compatible with various operating systems that support USB or Ethernet printers, making it a versatile choice for a wide range of applications, particularly in retail and hospitality.
Benefits & Compatibility:
The printer’s high-speed output and reliability are key benefits for businesses with high transaction volumes. Its compatibility with major POS systems and ease of setup make it a go-to choice for seamless integration.
Warranty and FAQs:
NEO Digital offers a comprehensive warranty on the EasyPos EPR303, covering defects and performance issues. Our FAQ section provides insights into setup, maintenance, and troubleshooting to help users maximize the device’s utility.
Delivery Services (UAE):
We ensure prompt and reliable delivery across the UAE, enabling businesses to quickly enhance their operational capabilities with the EPR303.
After Sales Support:
Our commitment to customer satisfaction includes extensive after-sales support, ensuring that any issues with the EasyPos EPR303 are resolved promptly to maintain business continuity.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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