NEOTECH
Fec BP-363
Fec BP-363
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
FEC AP-3675: Premium POS Terminal
Overview:
The FEC AP-3675 is a top-tier POS terminal tailored to meet the demanding needs of the retail and hospitality industries. This advanced system combines high-end performance with exceptional reliability and user-friendly design to enhance service delivery and operational efficiency.
Product Description:
The AP-3675 from FEC is engineered with cutting-edge technology, ensuring robust performance that can handle high-volume transactions with ease. It features a powerful processor, an intuitive touchscreen interface, and a range of connectivity options. This POS terminal is built to deliver speed, security, and flexibility, making it an ideal choice for businesses looking to improve their customer interaction and streamline daily operations.
Key Features:
- High-Speed Processor: Enables quick processing of transactions to minimize customer wait time.
- Durable Touchscreen Display: Provides a responsive and resilient interface for continuous use.
- Sleek Design: Modern aesthetics fit seamlessly into any retail or hospitality setting.
- Comprehensive Connectivity: Supports USB, Ethernet, Wi-Fi, and Bluetooth for easy integration with various peripherals and networks.
- Energy Efficiency: Optimized for low power consumption without sacrificing performance.
Product Quality and Performance:
Designed to endure the rigors of busy commercial environments, the FEC AP-3675 maintains peak performance during prolonged operational hours. Its reliability is backed by rigorous testing and quality control measures, ensuring it stands up to the daily demands of a busy establishment.
Specifications:
- Processor: Latest generation multi-core CPU
- Display: High-resolution capacitive touch screen
- Connectivity: Includes USB, Ethernet, Wi-Fi, Bluetooth
- Operating System: Compatible with major POS software systems
- Dimensions: Compact footprint to maximize counter space
- Weight: Robust build for stability and ease of installation
Purpose of Use:
Ideal for high-traffic retail stores, bustling restaurants, and other hospitality venues requiring a fast, reliable POS system. The AP-3675 is specifically designed to enhance customer service by speeding up transactions and providing staff with an easy-to-use interface.
How to Use:
Install the AP-3675 by connecting it to your business network and power sources, then load the preferred POS software. Configure the system settings according to your business needs, ensuring all peripherals are properly connected. Training for staff should focus on utilizing the touch interface and troubleshooting common issues.
Supported OS/Application/Industries:
The AP-3675 is versatile enough to support various operating systems, making it suitable for a wide range of business applications, particularly in retail and hospitality where efficiency and reliability are crucial.
Benefits & Compatibility:
- Enhanced Efficiency: Rapid processing and an intuitive interface speed up service delivery.
- Robust Construction: Ensures longevity and reliability even in high-demand environments.
- Flexible Integration: Easily connects with existing systems and can adapt to future technological advancements.
- User-Centric Design: Simplifies operations for staff, reducing errors and training time.
Warranty and FAQs:
The FEC AP-3675 comes with a manufacturer's warranty that covers hardware malfunctions and defects. Extensive FAQs and support documentation are available to assist with setup, operation, and maintenance.
Delivery Services (UAE):
NEO Digital offers reliable delivery services across the UAE, ensuring that your new FEC AP-3675 is delivered promptly and safely to your business location.
After Sales Support:
Our expert support team is available to assist with any operational challenges or questions about the FEC AP-3675, from installation to long-term maintenance, ensuring seamless operation.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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