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NEOTECH

FEC XPPC XM-1010W: Compact and Versatile All-In-One Panel PC

FEC XPPC XM-1010W: Compact and Versatile All-In-One Panel PC

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

FEC XPPC XM-1010W: Compact and Versatile All-In-One Panel PC

Overview:

The FEC XPPC XM-1010W is a compact all-in-one panel PC that offers the perfect blend of performance and size, making it ideal for businesses with limited space but demanding needs. This device is particularly suitable for retail, hospitality, and service industries where counter space is at a premium.

Product Description:

Equipped with a 10.1-inch LCD screen that delivers a resolution of 1280x800 pixels, the XM-1010W is designed for businesses that require high-quality display capabilities in a compact form. This panel PC incorporates a Quad-core Cortex-A17 RK-3288 processor, ensuring smooth performance for daily tasks. Its sleek and slim design does not only save space but also enhances the overall aesthetics of any business setting.

Key Features:

  • Compact Design: Ideal for environments where space is limited, providing powerful computing in a small footprint.
  • High-Quality Display: Features a 10.1-inch LCD with a 1280x800 resolution, offering clear and crisp visuals.
  • Efficient Performance: Powered by a Quad-core Cortex-A17 RK-3288 processor, capable of handling multiple tasks efficiently.
  • Versatile Mounting: Can be easily integrated into various setups thanks to its flexible mounting options.
  • Durable Construction: Built to withstand the demands of daily operation in commercial environments.

Product Quality and Performance:

The XM-1010W is constructed with reliability in mind, featuring a durable housing that's designed to resist the wear and tear of commercial use. Its fanless design reduces noise and minimizes dust accumulation, extending the lifespan of the device.

Specifications:

  • Processor: Quad-core Cortex-A17 RK-3288
  • Display: 10.1-inch LCD, 1280x800 resolution
  • Memory: Options available to suit different business needs
  • Storage: SSD options for enhanced speed and reliability
  • Connectivity: Includes USB, Ethernet, and optional Wi-Fi capabilities

Purpose of Use:

The XPPC XM-1010W is ideal for POS systems, information kiosks, and customer service stations in retail, hospitality, and other service-oriented industries. Its compact size and powerful capabilities make it an excellent choice for enhancing customer interactions and streamlining operations.

How to Use:

To set up the XM-1010W, simply place it in the desired location, connect it to your business network, attach necessary peripherals, and configure it with the required software. Routine maintenance should include regular software updates and hardware checks to ensure optimal performance.

Supported OS/Application/Industries:

This panel PC is versatile enough to support various operating systems and applications, making it suitable for a wide range of industries that require a compact yet powerful computing solution.

Benefits & Compatibility:

  • Space-Saving: Its small size allows for installation in tight spaces, maximizing the use of your business environment.
  • User-Friendly: Easy to set up and operate, with minimal maintenance required.
  • Energy Efficient: Low power consumption makes it a cost-effective solution for businesses looking to reduce energy expenses.

Warranty and FAQs:

Comes with a comprehensive warranty that covers hardware failures and defects. Detailed FAQs and support are available to help with setup, usage, and troubleshooting.

Delivery Services (UAE):

NEO Digital provides prompt and reliable delivery services across the UAE, ensuring that businesses can quickly benefit from the capabilities of the XM-1010W.

After Sales Support:

Our dedicated support team offers extensive assistance, from technical support to maintenance tips, ensuring that your business can fully leverage the benefits of this all-in-one panel PC.

Request for Customer Reviews and Testimonials:

We encourage users of the FEC XPPC XM-1010W to share their experiences on our website. Your feedback helps us to continually improve our products and services, assisting other customers in making informed purchasing decisions.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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