NEOTECH
Fec AP-3665
Fec AP-3665
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
FEC AP-3665: Advanced POS Terminal
Overview:
The FEC AP-3665 is a cutting-edge POS terminal tailored for the dynamic needs of the retail and hospitality sectors. Combining robust performance with a sleek design, this terminal is engineered to enhance customer interactions and streamline transactions.
Product Description:
Designed to withstand the rigors of busy retail and hospitality environments, the FEC AP-3665 features a powerful processor, responsive touch screen, and multiple connectivity options. This POS terminal not only speeds up transactions but also supports a wide range of applications to manage sales, inventory, and customer data efficiently. Its ergonomic design ensures ease of use for operators, while its durable construction promises long-term reliability.
Key Features:
- High-Performance Computing: Equipped with a powerful processor to handle multiple applications smoothly.
- Durable Touch Screen: Offers a responsive and reliable interface for fast-paced transaction environments.
- Sleek, Ergonomic Design: Enhances the checkout counter's appearance and functionality.
- Extensive Connectivity: Includes USB, Ethernet, and Wi-Fi options to integrate seamlessly with existing systems.
- Energy Efficient: Designed to reduce power consumption without compromising performance.
Product Quality and Performance:
The FEC AP-3665 is built to deliver exceptional performance and dependability. Its advanced thermal management system ensures the terminal operates efficiently under continuous use. Suitable for both standalone and networked configurations, it provides the flexibility and scalability needed to grow with your business.
Specifications:
- Processor: High-speed multi-core processor
- Display: Capacitive touch screen with anti-glare technology
- Connectivity: USB, Ethernet, Wi-Fi, and Bluetooth
- Operating System: Compatible with leading POS software platforms
- Dimensions: Optimized footprint for minimal counter space usage
- Weight: Designed for stability and ease of installation
Purpose of Use:
The FEC AP-3665 is ideal for retail stores, restaurants, bars, and any business that requires a reliable and efficient point of sale system. Its robust design and advanced features ensure that businesses can provide excellent service and manage operations effectively.
How to Use:
Set up the FEC AP-3665 by connecting it to your network and power sources, install the necessary POS software, and configure it according to your operational needs. Train your staff on its functionalities to maximize its benefits. Routine maintenance involves regular software updates and cleaning of the touch screen and other surfaces.
Supported OS/Application/Industries:
This POS terminal is versatile enough to support various operating systems and is compatible with many POS software solutions, making it suitable for a broad range of applications across different industries.
Benefits & Compatibility:
- Enhanced Transaction Speed: Increases checkout efficiency, reducing customer wait times.
- Reliability in High-Demand Settings: Built to perform consistently during peak business hours.
- Scalability: Adapts to changing business needs with its flexible software and hardware options.
- User-Friendly Interface: Simplifies training and reduces operator errors.
Warranty and FAQs:
The FEC AP-3665 comes with a manufacturer's warranty that covers defects and technical issues. Comprehensive FAQs and support documentation are available through NEO Digital’s customer service for quick troubleshooting and assistance.
Delivery Services (UAE):
NEO Digital provides timely and secure delivery services across the UAE, ensuring quick and easy setup of your new POS system.
After Sales Support:
Our expert support team is available to assist with any questions or issues regarding the FEC AP-3665, from installation to long-term maintenance, ensuring seamless operation.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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