neotech.ae
POS Terminal - Neopos NP-R1502
POS Terminal - Neopos NP-R1502
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Neopos NP-R1502: Advanced POS Solution
Overview
Introducing the Neopos NP-R1502, a state-of-the-art All-in-One POS Terminal designed to revolutionize the way businesses operate. Combining sleek design with high-performance hardware, this POS solution offers unparalleled efficiency and versatility for a wide range of industries.
Product Description
The NP-R1502 is equipped with an Intel Core i3 processor, 4GB of RAM, and a 128GB SSD, providing the power and speed needed for smooth, responsive operations. Featuring a 15-inch touch screen display and built-in WiFi, along with a range of customizable accessories, it's engineered to meet the specific needs of your business, enhancing both operational workflow and customer interaction.
Key Features
- High-Performance Computing: Intel i3 processor with options for i5/i7 upgrades.
- Versatile Display: 15-inch true-flat capacitive touch screen for easy navigation.
- Customizable Accessories: MSR, RFID, fingerprint scanners, and more for tailored use.
- Seamless Connectivity: Multiple I/O interfaces including RJ45, USB, and Rs232.
- Dual OS Compatibility: Supports both Android and Windows for operational flexibility.
Quality and Performance
Constructed with top-quality components, the NP-R1502 boasts a robust design that ensures durability and reliability. Its advanced display technology and versatile motherboard options provide a solution that can be customized to the unique demands of any business environment.
Specifications
- Display: 15 Inch Capacitive Touch Screen
- CPU: Intel Core i3 (Options for i5/i7)
- Memory: 4GB RAM (Upgradeable to 8GB)
- Storage: 128GB SSD (Upgradeable to 256GB)
- OS: Windows 10 (Trial), Compatible with Linux & Android 9.0
- Connectivity: WiFi IEEE802.11a/b/g/n/ac, Bluetooth 5.0, RJ45, USB, Rs232, RJ11
Purpose of Use
Perfect for retail, hospitality, and healthcare sectors, the NP-R1502 streamlines POS transactions, inventory management, and customer service, delivering a seamless experience for both businesses and consumers.
Supported Operating Systems/Applications/Industries
With compatibility for Windows 10, Linux, and Android 9.0, the NP-R1502 supports a wide array of POS software and applications, making it a versatile choice for supermarkets, retail stores, restaurants, and healthcare facilities.
Benefit Effect
Businesses utilizing the NP-R1502 can expect a significant boost in operational efficiency, enhanced data management, and improved customer satisfaction thanks to its quick processing, easy-to-use interface, and reliable performance.
Warranty Information
Offering a 1-year warranty, the NP-R1502 comes with assured support and reliability, ensuring that your business operations are backed by a dependable POS system.
Delivery Services (specific to the UAE)
Our comprehensive delivery service covers all major UAE cities and emirates, guaranteeing that your Neopos NP-R1502 arrives quickly and securely, ready to transform your business operations.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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