NEOTECH
Mobile Terminals - Urovo DT50-5G
Mobile Terminals - Urovo DT50-5G
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Product Title: UROVO DT50-5G: Powerhouse 5G Handheld PDA
Overview: The UROVO DT50-5G Handheld PDA represents a leap forward in mobile technology, offering seamless 5G connectivity and unparalleled performance for professionals on the go. Designed to meet the demands of the modern workforce, this device ensures that you stay connected and efficient, no matter where your work takes you.
Product Description: The UROVO DT50-5G is more than just a handheld device; it's a comprehensive solution for mobile professionals, integrating advanced 5G connectivity with robust performance. It supports SA and NSA 5G networks, ensuring global compatibility. Powered by an octa-core 2.2GHz processor and running on Android 12.0, it offers the speed and reliability needed for high-stakes tasks. Its ergonomic design, coupled with a high-visibility 5.7-inch screen and IP67 sealing, makes it ideal for use in any environment.
Key Features:
- Seamless 5G Connectivity: Supports SA/NSA architectures for global network access.
- Unprecedented Speed: Features VoNR for HD voice calls and dual-band WiFi for faster data transfer.
- High-Performance: Powered by an octa-core processor with 8GB RAM and 128GB ROM.
- Efficient Barcode Scanning: Advanced 2D imager for quick reading of various barcode types.
- Rugged Design: IP67 sealing and drop resistance ensure durability in tough conditions.
- Long Battery Life: Equipped with a 5000mAh battery supporting fast charging.
Quality and Performance: The DT50-5G sets new standards in device performance and reliability, boasting a rugged design capable of withstanding harsh environments. Its processing power and memory capacity allow for multitasking across demanding applications without lag.
Specifications:
- Processor: Octa-core 2.2GHz
- Operating System: Android 12.0
- Memory: 8GB RAM, 128GB ROM
- Display: 5.7-inch, high sensitivity, multi-touch support
- Connectivity: 5G, 4G LTE, WiFi 2.4GHz/5GHz, Bluetooth 5.1 + BLE
- Battery: 5000mAh with fast charging
Purpose of Use: Designed for field service, logistics, retail, and healthcare industries, the DT50-5G enhances productivity, data accuracy, and connectivity in any operational setting.
Supported Operating Systems (OS): Android 12.0, ensuring compatibility with a wide range of current applications and security features.
Supported Applications: Compatible with enterprise-level applications for inventory management, asset tracking, and customer service, among others.
Supported Industries: Ideal for use in logistics, retail, healthcare, manufacturing, and field service, where speed, reliability, and data accuracy are paramount.
Benefit Effect: The DT50-5G dramatically improves operational efficiency, reduces downtime, and enhances communication, enabling businesses to stay ahead in the fast-paced digital era.
Warranty Information: Includes a standard warranty covering defects in materials and workmanship, with extended warranty options available. A comprehensive FAQ section provides quick answers to common queries.
Delivery Services for UAE: Offers reliable delivery to all major cities and emirates in the UAE, including Dubai, Abu Dhabi, and Sharjah, with a focus on speed and security.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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