NEOTECH
Mobile Terminals - Urovo DT50H
Mobile Terminals - Urovo DT50H
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
DT50H Medical Data Terminal: Health Guardian
Overview:
Introducing the DT50H Medical Mobile Data Terminal, your ultimate health guardian. Designed with the healthcare industry in mind, this device combines advanced technology with user-friendly features to ensure medical professionals can monitor, diagnose, and communicate with ease. Its unique antibacterial and sterilizable materials make it ideal for medical environments, preventing the spread of infections and maintaining hygiene standards.
Product Description:
The DT50H is a cutting-edge medical mobile PDA crafted from antibacterial materials that meet the JISZ2801 standard, ensuring it withstands conventional disinfectants. Its design includes a 5.7” large display for efficient information retrieval, even under sunlight, thanks to its UH brightness feature. The device's high-sensitivity touch screen supports multi-touch control, allowing for easy operation with gloves on.
Key Features:
- Antibacterial Materials: Prevents bacterial spread, meeting JISZ2801 standards.
- Qualcomm Octa-core Processor: For high-speed operation and low power consumption.
- Large 5.7” Display: Offers clear visibility even in sunlight, with multi-touch control.
- Voice Intercom: Built-in network voice intercom for quick communication among medical staff.
- Device Management Tools: Includes U-Home for convenient device management.
Quality and Performance:
Crafted with durability and performance in mind, the DT50H boasts an ultra-strong antenna design for seamless WiFi and 4G connectivity, ensuring uninterrupted data transmission. Its operational performance is powered by a Qualcomm octa-core processor, delivering ultra-high speed with minimal power consumption.
Specifications:
- CPU: Qualcomm Octa-core 64-bit processor
- OS: Android 9 Pie with GMS support
- Memory: Options of 2GB/16GB or 4GB/64GB RAM/ROM
- Display: 5.7" HD or FHD sunlight screen
- Battery: 4300mAh lithium polymer
- Connectivity: Dual-SIM, 4G/3G/2G, WiFi, Bluetooth 4.2, GPS
- Camera: 5MP front, 13MP rear with flash
- Environmental: IP67 rated, withstands drops and extreme temperatures
Purpose of Use:
Designed for the healthcare sector, the DT50H aids in patient monitoring, data collection, and team communication, enhancing the efficiency and effectiveness of medical care.
Supported Operating Systems (OS):
The device runs on Android 9 Pie, supporting a wide range of medical and healthcare applications.
Supported Applications:
Compatible with healthcare management, patient records, telemedicine apps, and custom healthcare solutions.
Supported Industries:
Ideal for hospitals, clinics, laboratories, and any healthcare setting requiring mobile data collection and communication.
Benefit Effect:
Improves patient care, enhances data accuracy, and supports hygiene standards in healthcare environments.
Warranty Information:
Comes with a comprehensive warranty, including customer support and service options. Specific terms and duration will be provided.
Delivery Services:
We offer reliable and speedy delivery across the UAE, covering Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain, ensuring your DT50H reaches you wherever you are.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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