NEOTECH
Mobile Terminals - Urovo i9000S
Mobile Terminals - Urovo i9000S
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Product Title
"UROVO i9000S Smart POS Terminal: Industrial Payment Redefined"
Overview
The UROVO i9000S Smart POS Terminal revolutionizes industrial payment systems by offering an all-in-one solution for various payment methods. Designed for professional use, it combines advanced security features with ease of use, making it ideal for businesses looking to streamline their payment processes.
Product Description
The i9000S is a high-performance smart POS terminal designed for industrial applications. It supports a wide range of payment channels including NFC, Apple Pay, Samsung Pay, Alipay, WeChat Pay, and traditional card payments. Its professional code scanning engine and durable design make it suitable for demanding environments.
Key Features
- Supports all major mobile and card payment methods.
- Professional code scan engine for 1D/2D barcode scanning.
- High-performance quad-core processor with a 5" industrial display.
- Quick thermal printing and a long-lasting battery life of 8-10 hours.
- Dual SIM, 4G network support, and dual-band WiFi for uninterrupted connectivity.
- Industrial-grade durability with 1.3 meters drop resistance.
Quality and Performance
The i9000S meets high-quality standards and performance metrics, with certifications such as EMV and PCI, ensuring reliable and secure payments. Its industrial-grade components provide durability and resistance to drops, ensuring longevity and reliability.
Specifications
- OS: Android 8.1
- Display: 5.0” HD
- Processor: Quad-Core 1.3GHz
- Memory: 2GB RAM, 16GB ROM, expandable up to 128GB
- Battery: 5000mAh, up to 10 hours operation
- Connectivity: 4G, Dual-band WiFi, Bluetooth 4.1
Purpose of Use
Designed for industries requiring fast, secure payment processing like retail, hospitality, ticketing, and government utilities. Its flexible payment options and durability make it suitable for high-volume, fast-paced environments.
Supported Operating Systems (OS)
The device runs on Android 8.1, ensuring compatibility with a wide range of applications and services designed for Android platforms.
Supported Applications
Compatible with various payment and business applications, facilitating operations in retail, ticketing, transportation, and more.
Supported Industries
Ideal for retail, hospitality, transportation, government, and any sector requiring efficient, secure payment processing.
Benefit Effect
Users benefit from faster transactions, enhanced security, and improved efficiency. The device's durability and support for multiple payment methods offer flexibility and reliability, enhancing customer satisfaction.
Warranty Information
Includes a comprehensive warranty covering defects in materials and workmanship, with detailed terms and duration provided at purchase. Support and service options are available for troubleshooting and repairs.
Delivery Services (UAE)
Covers all major cities and emirates in the UAE, including Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Delivery services are reliable and fast, ensuring products reach customers securely and on time.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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