✅ Warranty & Repair Policy

🛠️ Warranty & Repair Policy — NEOTECH

Effective Date: [01 June 2025]
Operated by: NEOLYN TECHNOLOGY LLC
Brand Name: NEOTECH
Legal Jurisdiction: United Arab Emirates

1️⃣ General Warranty Policy Scope

At NEOTECH, we value transparency, compliance, and customer protection. This policy governs how warranty and repair requests are handled across our entire catalog of products.

• Warranty coverage may vary based on product category, brand, supplier, or manufacturer policies.
• Some products are supported directly by the manufacturer or brand owner; others may be supported by NEOTECH or our authorized third-party service partners.
• Warranty eligibility requires full compliance with documentation requirements, verification processes, and submission within the applicable warranty period.

Important: Always retain your original invoice, packaging, and any supplied manufacturer warranty cards or serial number labels.

2️⃣ Warranty Eligibility & Required Documentation

To initiate a warranty or repair request, the customer must provide:

• ✅ Copy of the original invoice issued by NEOTECH (matching purchase records)
• ✅ Product with original, visible, and untampered Serial Number / IMEI / Model Number label
• ✅ Manufacturer warranty card or activation proof (if applicable)
• ✅ Supporting images, videos, or diagnostic reports (upon request)

NEOTECH reserves the right to decline any warranty claim under the following conditions:

• Physical damage, liquid exposure, misuse, improper voltage, or unauthorized repairs
• Expired warranty period based on invoice date and brand terms
• The product was not originally purchased through NEOTECH or its authorized supply chain

3️⃣ What Is Covered Under Warranty

Warranty coverage may include:

• Manufacturing defects present at the time of purchase
• Hardware or internal component malfunctions under normal use
• Dead-On-Arrival (DOA) failures reported within the acceptable time window
• Power or charging system failures within brand or supplier warranty limits

Coverage duration and scope may vary by product type and supplier agreements.

4️⃣ What Is NOT Covered

• Accidental drops, external physical damage, or liquid exposure
• Issues caused by improper installation, external electrical surges, or software conflicts
• Cosmetic wear such as scratches, dents, cracked shells, or panel wear after delivery
• Consumables and perishable parts (e.g., toners, ribbons, batteries) unless covered by brand-specific policy
• Environmental exposure, improper storage, or misuse
• Any data loss or software corruption — Customers are solely responsible for data backups prior to servicing

5️⃣ Repair, Replacement & Service Timelines

Upon receiving a valid warranty claim:

• 🔎 Evaluation: Typically completed within 2–5 working days
• 🔧 Repair: Completed within 7–14 working days, subject to part availability and vendor approvals
• 🔄 Replacement (if applicable): Processed based on current stock levels, supplier authorizations, and brand policy

⚠ Data Responsibility: NEOTECH accepts no liability for loss of customer data during repair processes. Customers are advised to secure full data backups prior to submitting products for service.

6️⃣ Return Logistics & Handling

• Customers are responsible for delivering products to NEOTECH’s service location unless otherwise pre-agreed in writing.
• For DOA units or manufacturer pickup warranties, alternate logistics arrangements may be made on a case-by-case basis.
• NEOTECH is not responsible for third-party shipping damage during customer returns.

7️⃣ Contact for Warranty & Repair Support

For any service initiation, inquiry, or claim status:

📧 Email: support@neotech.ae
📱 WhatsApp: +971 50 197 5252
🏢 Service Location: Store 13, Computer Building, Al Nahdha Street, Bur Dubai, Al Fahidi, Dubai 44245, UAE

8️⃣ Legal Limitation of Warranty Liability

• This Warranty & Repair Policy is governed by applicable United Arab Emirates consumer law.
• NEOTECH’s responsibility is strictly limited to repair or replacement of defective hardware in accordance with official manufacturer and supplier warranty terms.
• NEOTECH shall not be held liable for:
• Indirect, consequential, or incidental damages
• Business interruption, data loss, or financial losses due to product downtime
• Third-party service failures or extended lead times resulting from supplier dependencies

✅ Legal Consent Statement

By submitting a service request, initiating a warranty claim, or continuing to purchase from NEOTECH, you confirm that you have read, understood, and fully accept the terms stated in this Warranty & Repair Policy.

We recommend all customers review this policy prior to placing any order.

Last Updated: [22th June 2025]