✅ Accessibility Statement

Last updated: 11 October 2025 (GST, UTC+4)

Accessibility Statement — NEOTECH® UAE

NEOTECH® (Operated by NEOLYN TECHNOLOGY LLC) is committed to making neotech.ae usable by everyone, including people with disabilities. Our goal is to provide an inclusive experience for customers using screen readers, keyboard navigation, and other assistive technologies.

Our Standards

  • We aim to meet WCAG 2.1 Level AA accessibility guidelines.
  • We follow international best practices for usability and inclusive design.

What We Do Today

  • Readable, mobile-responsive layouts with a consistent heading structure.
  • Color contrast targeted to WCAG 2.1 AA for text and UI elements.
  • Text alternatives for meaningful images and icons; descriptive link text.
  • Keyboard-accessible navigation and visible focus indicators.
  • Forms with labels and clear error messaging.
  • Reduced-motion preference honored where supported by browsers.

Ongoing Improvements

  • Regular audits using automated testing and manual screen-reader checks.
  • Fixing issues reported by customers, staff, or partners promptly.
  • Working with Shopify accessibility updates and trusted third-party apps.

Compatibility

We support the latest versions of Chrome, Safari, Edge, and Firefox on desktop and mobile. Testing includes common assistive technologies. Some older browsers or third-party widgets may not fully meet our targets.

Third-Party Content

Certain features—such as embedded apps, payment gateways, or courier tracking—are provided by third parties. While we encourage accessible implementations, we do not control their code. If you encounter a barrier, please tell us so we can assist or provide an alternative.

Need Help or an Alternative Format?

If you have difficulty using our site or need information in an accessible format (e.g., large print, PDF, or plain text), contact us. We aim to respond within 1–2 business days.

Contact NEOTECH®

Email: support@neotech.ae
WhatsApp: +971 50 197 5252
Address: Store 13, Computer Building, Al Fahidi – Bur Dubai, Dubai 44245, AE
Support Hours: Mon–Sat 9 AM–9 PM | Sun 9 AM–5 PM (GST UTC +4)

Disclaimer

We are continuously improving accessibility. While we strive to meet WCAG 2.1 AA guidelines, some areas may not yet fully conform. Your feedback helps us prioritize fixes. All statements comply with UAE accessibility standards, Google Merchant Center, and Shopify requirements.

Email NEOTECH® • WhatsApp NEOTECH®

 

FAQ

Does NEOTECH offer free shipping in Dubai and across the UAE?

A: Yes, NEOTECH® provides free standard shipping across Dubai and the UAE.

Orders placed before 2:00 PM GST (UTC+4) are usually processed the same business day.

Our standard delivery timeframe is 4–7 business days (1–2 days handling + 3–5 days transit, Monday to Saturday).

Q: What is NEOTECH’s return and refund policy?

A: NEOTECH® offers a 30-day return and refund policy on all products sold in the UAE.

Items must be in new condition and include all original packaging and accessories.

We provide free returns with a prepaid printable return label — no restocking fees apply.

Refunds are processed within 15 business days after the returned item is inspected.

Exchanges are available for defective, damaged, or incorrect items.

👉 For full details, please visit our Refund Policy.ew condition with original packaging.

  • Free returns with a prepaid label.
  • Refunds processed within 15 business days.
  • Exchanges available for defective or incorrect items.
    👉 See our Refund Policy for full details.
Q: Do NEOTECH products come with a warranty?

A: Yes, all NEOTECH® products include a minimum 1-year warranty covering manufacturing defects and hardware issues.

All warranty and repair services are handled locally within the UAE in accordance with our official warranty policy.

Some categories, such as POS systems and printers, may include extended warranty options as specified on the product page.

For warranty assistance or repair requests, please contact our support team via WhatsApp or email.

👉 See our Warranty & Repair Policy for full details.

Q: Can I get a VAT invoice for my NEOTECH order?

A: Yes, every NEOTECH® purchase includes a VAT-compliant invoice issued under UAE Federal Tax Authority (FTA) guidelines.

Invoices are automatically emailed to you after your order is confirmed and processed.

They include your order details, VAT amount, and NEOLYN TECHNOLOGY LLC TRN (Tax Registration Number) for business accounting and tax claims.

If you need a duplicate or updated copy, please contact our support team via WhatsApp or email, and we’ll resend it promptly.

Q: What types of products does NEOTECH sell?

A: NEOTECH® supplies barcode and POS technology for businesses across the UAE. Our main categories include:

  • Receipt printers & label printers
  • Barcode scanners & RFID readers
  • POS terminals, cash drawers, & peripherals
  • Rugged tablets & mobile printers
  • Consumables & accessories (labels, ribbons, cables)

These products are commonly used in retail, warehousing/logistics, healthcare, and hospitality across the UAE. All items are sold new, include a minimum 1-year warranty, and ship free UAE-wide within 4–7 business days.

If you don’t see a model you need, contact our support team via WhatsApp or email for availability.

Q: How can I contact NEOTECH for support or inquiries?

A: You can reach the NEOTECH® Customer Support Team through the following channels:

📧 Email: support@neotech.ae
📱 WhatsApp / Phone: +971 50 197 5252

🕓 Support Hours:

  • Monday–Saturday: 9:00 AM – 9:00 PM GST
  • Sunday: 9:00 AM – 5:00 PM GST

We’re happy to assist with orders, returns, warranty claims, or product inquiries across the UAE.

Q: Does NEOTECH ship outside the UAE?

A: Currently, NEOTECH® ships only within the United Arab Emirates (UAE).

All deliveries are domestic and VAT-compliant, with shipping times of 4–7 business days (1–2 days handling + 3–5 days transit, Monday–Saturday).

We do not offer international delivery through our website.

For export or bulk B2B inquiries, please contact our support team via WhatsApp or email — we can assist with custom business shipments or authorized export arrangements on request.

Q: How fast is delivery for NEOTECH products in Dubai?

A: NEOTECH® provides free standard delivery within 4–7 business days across the UAE.

Orders placed before 2:00 PM GST (UTC +4) are usually processed the same business day.

Delivery within Dubai is often completed faster—typically within 3–5 business days depending on the location and courier schedule.

All orders include tracking details, and you can contact our support team for updates or express delivery options in select areas.

Q: Are NEOTECH products original and authentic?

A: NEOTECH® sells brand-new, genuine branded products suitable for business use in the UAE.

Each order includes a VAT-compliant invoice and is covered by our minimum 1-year warranty (see product page/policy for details).

NEOTECH® is a registered trademark in the UAE, and orders are fulfilled from Dubai with free UAE delivery (4–7 business days).

If you need supporting documentation (e.g., invoice copies or warranty confirmation), our support team can provide it on request.

Q: What industries use NEOTECH printers and POS systems?

A: NEOTECH® supplies barcode, printing, and POS hardware commonly used in the UAE by:

  • Retail & supermarkets: POS terminals, receipt printers, barcode scanners
  • Warehousing & logistics: label/receipt printers, mobile printers, RFID/barcode scanners
  • Healthcare & pharmacies: barcode scanners, label printers for medications and records
  • Hospitality & restaurants: POS terminals, cash drawers, kitchen/receipt printers
  • Field services & ticketing: rugged tablets, mobile printers

All products are sold new, include a minimum 1-year warranty, and ship free across the UAE within 4–7 business days. For model recommendations by industry, contact our support team via WhatsApp or email.