NEO Digital
Panasonic Connect VL-VC3900BX-E Lobby Station - IP VDP
Panasonic Connect VL-VC3900BX-E Lobby Station - IP VDP
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Upgrade your building's entry communication system with Panasonic’s VL-VC3900BX-E, an IP video door phone lobby station designed for enhanced access control and clear communication in high-traffic areas.
Overview:
The Panasonic Connect VL-VC3900BX-E lobby station is an IP-based video door phone system designed to manage entry access in commercial buildings, residential complexes, and offices. This advanced system provides a secure and efficient way to handle visitor communication and entry permissions, making it an ideal solution for modern access control requirements.
Product Description:
Featuring high-definition video and audio capabilities, the VL-VC3900BX-E allows for clear visual identification and communication, essential in verifying and controlling visitor access. The system is built to accommodate high usage, with a durable touchscreen interface and intuitive operation for both visitors and staff. Integrated with IP technology, the lobby station offers flexible installation options and can be easily connected to existing network infrastructure, facilitating seamless integration with other security systems.
Key Features:
- High-Definition Video Communication: Ensures clear visibility of visitors, enhancing security by allowing precise identification.
- IP Network Compatibility: Allows for integration into existing network systems, providing scalability and remote management capabilities.
- Touchscreen Interface: Offers easy navigation for users, with a durable design suited to high-traffic environments.
- Robust Construction: Built to withstand the demands of a busy lobby area, including resistance to dust and moisture.
- Advanced Access Control Features: Supports RFID, PIN entry, or facial recognition integration for versatile access management.
Specifications:
- Display: High-resolution color touchscreen for crisp visuals and intuitive user interaction.
- Connectivity: IP-based system for efficient network integration and management.
- Camera: Equipped with a high-quality camera for detailed video capture.
- Housing: Durable and vandal-resistant to ensure longevity and reliability.
- Installation: Designed for easy installation in diverse architectural environments.
Purpose of Use:
The VL-VC3900BX-E is particularly suited for use in large residential complexes, corporate buildings, and public institutions where secure, controlled access is crucial. It enhances security protocols by providing a reliable method of communication and verification at the point of entry.
How to Use:
Install the lobby station at the main entrance of the building. Configure the device to connect to your network and integrate with existing security systems. Users can manage settings through the touchscreen interface or remotely via network access. The system can be used to monitor entry points, communicate with visitors, and control access based on customized security requirements.
Warranty and Support:
Panasonic offers a comprehensive warranty for the VL-VC3900BX-E, covering defects in materials and workmanship. Full technical support and additional warranty options are available to ensure continuous operation and maintenance.
Purchase and Delivery Options:
This IP video door phone system is available through authorized Panasonic dealers. Various delivery and installation options are provided to accommodate specific needs and schedules of the installation site.
After Sales Support:
Panasonic provides extensive after-sales support, including installation assistance, troubleshooting, and regular maintenance services.
Request for Customer Reviews and Testimonials:
Panasonic encourages facility managers and security professionals who use the VL-VC3900BX-E to share their experiences. Feedback is crucial for improving product functionality and assisting others in making informed purchasing decisions.
Stock Availability:
Please contact authorized Panasonic dealers or check the official Panasonic website for current stock information on the VL-VC3900BX-E.
Get in Touch:
For more information about the Panasonic VL-VC3900BX-E or for assistance with configuring your access control system, please contact Panasonic’s customer service team. They are ready to provide expert guidance and support tailored to meet your security needs.
Disclaimer:
All information regarding the Panasonic VL-VC3900BX-E is provided for general informational purposes only and is subject to change without notice. Always verify specifications, availability, and pricing with Panasonic or authorized retailers before making any purchasing decisions
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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