NEOTECH
Suprema FaceStation F2
Suprema FaceStation F2
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview:
The Suprema FaceStation F2 is an advanced face recognition terminal designed to deliver superior multi-biometric authentication for high-security environments. Combining cutting-edge facial recognition technology with fingerprint and mobile credential capabilities, the FaceStation F2 ensures top-tier security and operational efficiency. Its sleek design and robust performance make it ideal for corporate offices, government institutions, and other secure facilities.
Key Features:
- Multi-Biometric Authentication: The FaceStation F2 integrates face recognition, fingerprint scanning, and mobile credentials to provide a comprehensive security solution.
- Advanced Facial Recognition: Utilizing Suprema’s latest algorithms, the device offers fast and accurate face recognition, even in challenging lighting conditions.
- Fingerprint Authentication: Equipped with an optical fingerprint sensor, the FaceStation F2 enhances security by offering an additional layer of biometric verification.
- Mobile Access: Supports mobile credential authentication via Bluetooth and NFC, allowing users to access secure areas using their smartphones.
- Sleek and Modern Design: The compact and stylish design ensures the device fits seamlessly into any professional environment.
- High Capacity: Capable of storing up to 50,000 users, the FaceStation F2 is suitable for large organizations.
- Eco-Friendly Materials: Built with sustainable materials, the device reflects Suprema’s commitment to environmental responsibility.
Product Quality and Performance:
The Suprema FaceStation F2 is known for its superior quality and performance. Designed to meet stringent industry standards, it provides consistent and reliable multi-biometric identification. Users frequently praise its accuracy, ease of use, and durability, making it a trusted choice for enhancing security and operational efficiency.
Specifications:
- Dimensions: 163 x 151 x 50 mm
- Weight: 450 g
- Recognition Speed: Less than 1 second
- Capacity: Up to 50,000 users (face templates), 5,000,000 logs
- Interface: TCP/IP, RS-485, Wiegand, Wi-Fi, Bluetooth, NFC
- Material Composition: Durable and sustainable plastics
Purpose of Use:
Ideal for high-security access control and time attendance tracking, the FaceStation F2 addresses the need for precise and reliable multi-biometric authentication. Its advanced technology and sleek design make it suitable for use in corporate offices, government facilities, financial institutions, healthcare facilities, and educational institutions.
How to Use:
- Setup: Connect the terminal to your access control system using the supported interfaces (TCP/IP, RS-485, Wiegand, Wi-Fi, Bluetooth, or NFC).
- Operation: Enroll users by capturing their facial data and fingerprints through the terminal’s sensors. Users can then authenticate by presenting their face, fingerprint, or mobile credentials.
- Maintenance: Regularly clean the device surface and sensors with a soft, dry cloth. Ensure the camera lens and fingerprint sensor are free from dust and debris for optimal performance.
Supported OS/Application/Industries:
- Operating Systems: Windows, macOS, Linux (for system integration)
- Applications: Secure access control, time attendance tracking
- Industries: Corporate, government, finance, healthcare, education
Benefits & Compatibility:
- Energy Efficiency: Designed for low power consumption, reducing operational costs.
- Wide Compatibility: Easily integrates with various access control systems and applications, enhancing operational flexibility.
- Enhanced Security: Provides high-precision multi-biometric recognition, improving overall security and efficiency.
Warranty and FAQs:
- Warranty: One-year comprehensive coverage.
- FAQs: For common questions, refer to the Neotech product services page. Contact our sales representative for further assistance.
Delivery Services (UAE):
We offer reliable and timely delivery services throughout the UAE, covering major cities and emirates. Our commitment to swift and secure delivery ensures your product arrives in perfect condition.
After Sales Support:
Customer satisfaction is our priority. We provide exceptional after-sales support to address any issues and ensure a seamless user experience.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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