NEOTECH
SENOR Self-Service Kiosk SW 21
SENOR Self-Service Kiosk SW 21
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
SENOR SW 21 Self-Service Kiosk: Sleek, Smart, and Versatile
Overview
Revolutionize your customer service capabilities with the SENOR SW 21 Self-Service Kiosk, designed to deliver a user-friendly and efficient interaction experience. This modern kiosk is perfect for businesses looking to reduce wait times and enhance customer satisfaction.
Product Description
The SENOR SW 21 is a cutting-edge self-service kiosk that features a 21-inch full HD touchscreen, providing crystal clear visuals and a responsive interface for users. Built with high-quality components, this kiosk is equipped to handle a wide range of applications, from digital ordering and payments to information dispensing and customer feedback collection, making it an invaluable addition to any customer-focused business.
Key Features
- 21-Inch Full HD Touchscreen: Offers vibrant display quality and sensitive touch response for intuitive navigation.
- Sleek Design: Features a modern, slim profile that enhances the aesthetic of any space while saving valuable floor area.
- Robust Construction: Engineered with durable materials to withstand heavy usage in public spaces.
- Customizable Interface: Allows businesses to tailor the software to their specific needs, enhancing brand consistency and user engagement.
- Versatile Functionality: Supports various functionalities including QR code scanning, ticket printing, and biometric verification.
Product Quality and Performance
The SW 21 is crafted to meet the high standards required for continuous public use, featuring a fanless design for quiet operation and minimal maintenance. Its robust construction ensures long-term durability and reliability, making it suitable for high-traffic areas.
Specifications
- Display: 21-inch, 1920 x 1080 resolution, capacitive touchscreen
- Connectivity: Wi-Fi, Ethernet, optional 4G connectivity
- Additional Features: Built-in printer, barcode scanner, camera for facial recognition
- Security: Equipped with advanced security features for data protection
- Mounting: Flexible mounting options including freestanding and wall-mounted configurations
Purpose of Use
Ideal for retail stores, restaurants, hotels, airports, and corporate environments, the SENOR SW 21 enhances operational efficiency by facilitating quick and easy access to services and information, reducing staff workload and improving customer flow.
How to Use
Deploy the SENOR SW 21 Kiosk in strategic areas where customer engagement is crucial. Set it up for self-checkout, ticketing, information inquiries, or as an interactive guide. Customize the interface to match your company's branding and operational requirements to maximize its effectiveness.
Supported OS/Application/Industries
- Operating Systems: Compatible with various kiosk management and application software that support Windows and Android platforms.
- Applications: Suitable for self-service ordering, registration, ticketing, and informational displays.
- Industries: Retail, hospitality, travel, entertainment, and corporate sectors.
Benefits & Compatibility
- Enhanced Customer Experience: Reduces wait times and provides self-guided services that customers can navigate at their own pace.
- Increased Efficiency: Streamlines operations, allowing businesses to allocate resources more effectively.
- Adaptive Use: Can be configured for multiple types of interactions, from transactions to informational services, making it a versatile tool for any setting.
Warranty and FAQs
Comes with a three-year manufacturer's warranty covering hardware failures and software issues. For more detailed support and troubleshooting, refer to our FAQ section or contact our customer support team directly.
Shop Today & Receive Your Delivery Across the UAE!
Integrate the SENOR SW 21 Self-Service Kiosk into your service offerings to upgrade your interaction capabilities. Our reliable delivery service ensures quick and secure setup across the UAE.
After Sales Support
We provide comprehensive after-sales support to ensure you are completely satisfied with your SENOR SW 21, with expert assistance available for any setup or operational inquiries.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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